IT Business Systems Support Analyst

ICAT LOGISTICS INC•Piscataway Township, NJ

10h

About The Position

The IT Business Systems Support Analyst’s role is to provide technical support on the company’s Transportation Management Systems (TMS), assist in managing IT Inventory and workstation builds, and provide local software and hardware support to end users.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field. Applicable experience with IT Support and/or TMS functions. Equivalencies considered
2+ years of IT support, helpdesk experience and/or applicable certificates in the IT field
Structured Query Language (SQL)
Knowledge of computer network topography
Experience in systems analysis
Functional proficiency in Microsoft Office, particularly Excel. MS Access experience a plus
Experience working with WorldTrak
Strong analytical and problem-solving skills
Extremely well organized, able to plan and effectively set priorities for implementation
Comfortable operating in a high growth, high-expectation client centric environment
Resilient, adaptable and capable of leading through change
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Excellent communication and collaboration skills across all levels of the organization
Ability to prioritize and work independently with minimal supervision
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Team-oriented, loyal, and supportive of colleagues
Adaptive to ICAT’s core values

Responsibilities

Assist with managing the help desk ticketing software and promptly responding to employee requests, with a focus on tickets related to ICAT and Axis TMS (WorldTrak)
Document ICAT operating platform issues and bug testing. Engage with the software provider for updates on development.
Assist with managing ICAT’s IT Hardware Inventory
Building, updating, and refreshing laptops/PCs
Allocating and tracking inventory by location
Managing stock levels of extra equipment
Local employee PC setup, maintenance, and relocation
Azure AD configuration and maintenance, mainly as it pertains to new users and workstations being added to the environment
Company intranet maintenance
Assist with SharePoint, MS365 and email configuration and maintenance
Assist with PC software/hardware troubleshooting
Assist to develop, document, and maintain IT best practices through the creation of IOPs (ICAT Operating Procedures) and correlating IOMs (ICAT Operating Manual)
Assist with the employee integration/termination processes
Provide on-boarding and IT related training for new employees
Perform other clerical/office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner, fax).
Perform other duties as assigned