IT Business Systems Analyst

FAIRWINDS Credit Union • University, FL

11h

About The Position

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a
mission. Join the credit union nationally endorsed by The Dave Ramsey Show,
where every day is a step toward financial freedom - for our members and for
you.

Your Role in Our Mission:

Leads and executes projects related to system enhancements and modifications
in alignment with established change management standards
Oversees project planning, scheduling, documentation, and progress tracking
to ensure timely and successful delivery
Manages all phases of the project lifecycle, including requirements
gathering, current and future state process mapping, data flow diagrams, and
development of functional specifications
Serves as the primary point of contact for vendor partnerships, driving
system upgrades, new feature implementations, and enhancement initiatives
aligned to the innovation roadmap
Manages vendor support resolution and conducts annual due diligence, ensuring
platforms remain compliant with regulatory, data security, and privacy
standards
Identifies opportunities to leverage technology to enhance business unit
strategy and performance
Recommends and implements solutions that drive continuous process improvement
and operational efficiency
Provides technical and non-technical consultative support, system-related
training, and subject matter expertise to the assigned business line and
cross-functional partners
Analyzes and reports on product and service usage, trends, and quality
metrics
Delivers data-driven insights to business leaders to support decision-making
and strategic objectives
Partners with the Business Intelligence team on more complex data and
analytical needs
Conducts vendor and market research to identify innovative solutions that
support business objectives
Delivers accurate, timely, and high-quality work in a collaborative,
goal-oriented environment
Demonstrates accountability by following through on initiatives until
objectives are achieved
Performs other duties as assigned

Requirements

• An associate degree (or equivalent combination of education and experience) required
• 4–6 years of experience in financial services, lending operations, or a related field
• Hands-on experience with key systems and tools such as: MeridianLink (Consumer and Account Opening) Fiserv DNA DocuSign
• Strong knowledge of lending processes, including originations, processing, and booking
• Technical proficiency in: SQL Advanced Excel Data analysis and reporting tools Power BI
• A passion for leveraging data and technology to improve processes, enhance performance, and support business goals

Nice To Haves

• A bachelor’s degree in Business, Finance, or a related field preferred

Responsibilities

• Leads and executes projects related to system enhancements and modifications in alignment with established change management standards
• Oversees project planning, scheduling, documentation, and progress tracking to ensure timely and successful delivery
• Manages all phases of the project lifecycle, including requirements gathering, current and future state process mapping, data flow diagrams, and development of functional specifications
• Serves as the primary point of contact for vendor partnerships, driving system upgrades, new feature implementations, and enhancement initiatives aligned to the innovation roadmap
• Manages vendor support resolution and conducts annual due diligence, ensuring platforms remain compliant with regulatory, data security, and privacy standards
• Identifies opportunities to leverage technology to enhance business unit strategy and performance
• Recommends and implements solutions that drive continuous process improvement and operational efficiency
• Provides technical and non-technical consultative support, system-related training, and subject matter expertise to the assigned business line and cross-functional partners
• Analyzes and reports on product and service usage, trends, and quality metrics
• Delivers data-driven insights to business leaders to support decision-making and strategic objectives
• Partners with the Business Intelligence team on more complex data and analytical needs
• Conducts vendor and market research to identify innovative solutions that support business objectives
• Delivers accurate, timely, and high-quality work in a collaborative, goal-oriented environment
• Demonstrates accountability by following through on initiatives until objectives are achieved
• Performs other duties as assigned

Benefits

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees