IT Business Systems Analyst

Foothill Credit Union•Arcadia, CA

1d•$33 - $37

About The Position

The IT Business Systems Analyst (ITBSA) is the vital bridge connecting technology and business. In this dynamic role, you’ll transform complex business needs into clear technical requirements, enabling innovative solutions that drive organizational success. Acting as the liaison between IT, development teams, and end users, you’ll ensure seamless communication and collaboration at every stage. This position calls for a sharp analytical mind, exceptional communication skills—both written and verbal—and the ability to juggle multiple priorities with confidence. Beyond analysis, you’ll play a key role in project management for IT initiatives, dedicating about 25% of your time to tasks like timeline tracking, coordination, documentation, and stakeholder engagement. If you thrive at the intersection of business and technology and enjoy making ideas actionable, this role is your opportunity to make a meaningful impact.

Requirements

Bachelor’s degree in Information Systems, Business Administration, or related field preferred
Minimum of three (3) years of experience as a Business Systems Analyst or in a similar role within an IT environment
Experience in project coordination or project management in IT setting is preferred
Familiarity with SDLC, Agile, or Waterfall methodologies is preferred
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Experience documenting business requirements and translating them into technical specifications
Proficient with tools such as Microsoft Office Suite, project tracking tools (e.g., Jira, Asana, MS Project), and process mapping tools
Ability to work collaboratively with cross-functional teams and end users
Able to remain knowledgeable of technical industry advancements and comply with all requirements concerning responsibility
Ability to handle multiple tasks with attention to detail and perform duties with minimal supervision
Ability to use discretion when handling confidential information
Ability to maintain a good working relationship with all team members, members, and vendors and to use good judgment in recognizing the scope of authority
Ability to work with diverse personalities and population
Excellent customer service skills to internal team members
Must be able to travel within the branch network regularly
This position requires a minimum number of in-office days per week, as deemed by the manager.
Consistent attendance
Must have a method of transportation when needed to carry out essential job-related functions; if operating a motor vehicle, must have a valid driver's license and proof of at least minimum automobile insurance coverage as required by the State of California

Nice To Haves

Certifications for CBAP, PMI-PBA, or CAPM/PMP are a plus.

Responsibilities

Liaise directly with business areas to identify key requirements and initiate designs of applications, conferring with user groups to define business needs and potential solutions based on application capabilities
Collaborate with business stakeholders, end users, developers, and IT teams to gather, analyze, and document business and functional requirements
Translate business needs into clear, actionable technical requirements and ensure alignment with organizational goals
Facilitate and lead meetings, workshops, and interviews to gather input and feedback
Support the planning, execution, and monitoring of IT projects by coordinating tasks, maintaining documentation, and preparing reports
Create and maintain process documentation, use cases, workflows, and functional specifications
Support user acceptance testing (UAT), training, and change management activities
Identify opportunities for process improvement and work with teams to design efficient technology solutions
Contribute to the delivery of technology solutions that are intuitive and aligned with business requirements
Monitor project progress, risks, and issues, and help ensure timely resolution of projects
Define systems requirements, design, and prototype business processes and text complex functionality
Act as a subject matter expert by training and providing guidance to end users and fellow IS team members