IT Business Systems Analyst
About The Position
Reporting to the IT Manager of Applications, the IT Business Systems Analyst is responsible for serving as a primary liaison between business stakeholders and IT. This role supports and leads analysis, solution design, and implementation efforts within assigned systems or projects to ensure business systems effectively support organizational strategy, operational efficiency, and regulatory requirements. The role operates as an individual contributor with a high degree of accountability for assigned systems and initiatives. Essential Functions Perform and lead analysis, design, and optimization of business processes and applications within assigned functional areas. Translate business needs into clear, detailed functional and non-functional requirements, user stories, and system specifications. Partner with business stakeholders and IT teams to evaluate, implement, and enhance technology solutions that align with business objectives. Serve as a subject matter resource for assigned business systems, supporting stability, usability, and continuous improvement. Lead and conduct system testing activities, including test planning, execution, coordination of user acceptance testing (UAT), and validation of deployment readiness to ensure successful adoption and outcomes. Responsibilities & Duties Facilitate interviews, workshops, and working sessions to gather and validate business requirements. Analyze current-state processes and systems to identify gaps, risks, and improvement opportunities. Develop functional documentation, process flows, and supporting artifacts. Collaborate with developers, vendors, and infrastructure teams during design, build, testing, and deployment phases. Support user acceptance testing (UAT), including test planning, execution, and defect tracking. Assist with configuration changes, enhancements, and releases, ensuring proper documentation and change control. Provide production support, troubleshooting, and root-cause analysis for assigned systems. Evaluate solution options and provide recommendations based on business needs and technical considerations. Ensure solutions align with security, audit, and regulatory requirements. Communicate project status, risks, and recommendations to both technical and non-technical audiences. This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.
Requirements
- Associate’s or Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent work experience required.
- 2+ years of experience as a Business Systems Analyst or in a similar role supporting business applications required.
- Self-motivated problem solver with a passion for learning and adopting new technologies.
- Strong ability to interpret technical documentation and apply resources to resolve complex issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
- Proven ability to thrive in a fast-paced, dynamic environment while managing multiple priorities.
Nice To Haves
- Experience in professional services, financial services, or regulated environments preferred.
- Experience with ERP, CRM, HRIS, or other enterprise platforms preferred.
- Certifications such as CBAP, PMI-PBA, Agile/Scrum, or equivalent preferred.
Responsibilities
- Facilitate interviews, workshops, and working sessions to gather and validate business requirements.
- Analyze current-state processes and systems to identify gaps, risks, and improvement opportunities.
- Develop functional documentation, process flows, and supporting artifacts.
- Collaborate with developers, vendors, and infrastructure teams during design, build, testing, and deployment phases.
- Support user acceptance testing (UAT), including test planning, execution, and defect tracking.
- Assist with configuration changes, enhancements, and releases, ensuring proper documentation and change control.
- Provide production support, troubleshooting, and root-cause analysis for assigned systems.
- Evaluate solution options and provide recommendations based on business needs and technical considerations.
- Ensure solutions align with security, audit, and regulatory requirements.
- Communicate project status, risks, and recommendations to both technical and non-technical audiences.
Benefits
- Heavily subsidized medical insurance options
- Generous employer HSA contributions
- 100% employer-paid Short-Term Disability, Long-Term Disability, Accident, Basic Life Insurance, and Telehealth/Virtual Urgent Care/Whole Mental Health
- Dental and Vision plans
- Unlimited PTO
- Organization-paid holidays, including an extended Winter Break
- Safe Harbor 401k Plan
- Employer-paid professional dues, licenses, and renewals
- Continuing Education resources
- Family Planning Assistance Program and Paid Parental Leave
- Subsidized fitness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
