IT Business Systems Analyst

NFM Lending • Glen Burnie, MD

20h • $85,000 - $95,000

About The Position

The IT Business Analyst will partner with business and technology stakeholders to elicit, analyze, document, and manage requirements that enable scalable, compliant, and user-centered solutions across the organization. This role is a firsthand individual contributor who translates business needs into clear functional and non-functional requirements, supports solution design, and drives alignment through testing, validation, and change readiness.

Requirements

• College degree required.
• Minimum 4 years’ business analysis experience focused on requirements elicitation and documentation in an IT/technology delivery environment.
• Experience working with Encompass required.
• Familiarity with planning and building tools like Lucid Chart, Miro, Viso and Figma.
• Demonstrated ability to independently lead discovery sessions and translate ambiguous needs into clear requirements.
• Experience writing user stories and acceptance criteria; comfort working within Agile, hybrid, or SDLC environments.
• Working knowledge of systems analysis concepts (workflows, integrations, data elements, roles/permissions, and controls).
• Strong documentation and communication skills with the ability to present complex information clearly to both technical and non-technical audiences.
• Proven ability to manage multiple priorities, deadlines, and stakeholder expectations.

Nice To Haves

• Experience in mortgage lending and servicing, financial services, or other regulated industries.
• Experience supporting API/integration requirements and basic data/reporting requirements (fields, definitions, lineage, reconciliation).
• Exposure to vendor implementation projects and/or product configuration.
• Knowledge of compliance, audit, and security considerations in technology delivery.

Responsibilities

• Lead requirements discovery for initiatives spanning core systems, workflow tools, data/reporting, integrations, and customer/employee-facing applications.
• Facilitate stakeholder interviews, workshops, process mapping sessions, and working groups to define business problems, desired outcomes, and success measures.
• Produce high-quality requirement artifacts, including: Business requirements and functional requirements User stories with acceptance criteria Process maps (current state/future state), use cases, and data flows Non-functional requirements (security, performance, availability, auditability)
• Translate business requirements into actionable items for technical teams; clarify scope, assumptions, dependencies, and constraints.
• Support solution evaluation by partnering with architects, developers, QA, and vendors to ensure the solution meets requirements and aligns with enterprise standards.
• Maintain requirements traceability through the project lifecycle, managing changes and ensuring stakeholder sign-off.
• Partner with QA and business stakeholders on test planning, UAT readiness, defect triage, and validation of delivered functionality.
• Identify opportunities for process improvement and standardization; recommend practical enhancements to reduce friction and rework.
• Provide concise communication to stakeholders on decisions, risks, open questions, and requirement status.
• Contribute to BA practice maturity by improving templates, standards, and ways of working.
• Other duties as assigned.

Benefits

• Qualifying employees are eligible to participate in our Total Rewards program.
• Additional information can be found by clicking on the following link: Benefits and Total Rewards Qualifications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level