Nashua

Triangle Credit Union•Nashua, NH

4d•Hybrid

About The Position

The IT Business Systems Analyst is responsible for the administration, configuration, and ongoing support of the credit union's core business applications. This role serves as the primary point of contact for application-related issues, ensuring that staff have reliable access to the tools they need to serve members effectively. The administrator works closely with department managers, end users, and third-party vendors to maintain system stability, implement enhancements, and deliver timely technical support across the organization

Requirements

One year to three years of similar or related experience.
Demonstrated ability to administer and configure enterprise or business software applications.
Experience with user account management and access provisioning.
Strong analytical and problem-solving skills with keen attention to detail.
Excellent written and verbal communication skills, ability to explain technical concepts to non-technical staff.
Prior experience in a financial institution or credit union
Familiar with credit union business applications or banking core systems or financial service software.
Desktop supporting ticket platforms
Regulatory and compliance requirements for financial institutions.
ITIL foundation certificate or equivalent IT service management experience.
A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree).
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
occasional lifting and moving of computer hardware
Reliable transportation and the ability to drive among the Credit Union branches/locations as projects and assignments dictate. This may include having transportation to outside training courses, when required.
Due to the nature of the Information Technology group activities, must be willing to work off-hours to implement projects and/or solve technical problems so as to minimize impact on members and users during normal banking hours.

Nice To Haves

Adobe acrobat Pro- building forms
ITM Active teller
Jack Henry: Powerframe docs and design
Synergy
Easywriter
italk
Enterprise workflow
Profitstars
Entrust cardwizard
Fiserv Prologue
Velera Quickassist
RingCentral Nice-incontact

Responsibilities

Administer and maintain credit union business applications, including assisting the core banking platform
Configure application settings, parameters, and workflows in alignment with credit union policies and operational requirements
Manage application updates, patches, and version upgrades in coordination with vendors and the IT team
Maintain application documentation including configurations, procedures, and change logs
Coordinate with System Administrator system performance and availability; proactively identify and address potential issues
Serve as the first point of escalation for application-related incidents and service requests submitted by credit union staff
Diagnose and resolve application errors, access issues, and workflow disruptions in a timely manner
Coordinate with software vendors and third-party support teams to resolve issues that require external intervention
Document support cases, resolutions, and recurring issues to build a knowledge base for the IT department
Communicate system changes, scheduled maintenance windows, and new feature rollouts to affected users
Create, modify, and deactivate user accounts across business applications in accordance with onboarding and offboarding procedures
Assign and manage user roles and permissions based on job function and the principle of least privilege
Coordinate with Security Analyst to conduct periodic access reviews to ensure account permissions remain accurate and compliant
Maintain accurate records of user accounts and access levels for all managed systems
Serve as the primary liaison between the credit union and business application vendors
Support IT and business projects involving system implementations, integrations, or migrations
Assist with testing new releases, enhancements, and integrations prior to production deployment
Performs other related duties, as assigned.
Assist department teammates as needed.
Travel and after hours support as needed