IT Business Support Specialist II

Stewart Title

2d • $39,400 - $64,200

About The Position

Provides technical support to users for business applications, addressing issues and optimizing system performance. Reviews application-related problems, conducts performance analysis, and delivers user training to enhance efficiency and usage.

Requirements

• High school diploma required; Bachelor’s preferred
• Typically requires 2+ years of related work experience

Responsibilities

• Troubleshoot and resolve mid-level business application issues, including configurations and minor system adjustments.
• Conduct user training sessions on application features, best practices, and system updates.
• Collaborate with cross-functional teams to analyze recurring issues and recommend improvements.
• Assist in testing new application releases and updates before deployment.
• Support knowledge management by documenting solutions and contributing to process improvements.
• Applies working knowledge of organizational practices and business fundamentals.
• Addresses moderately complex problems using experience, judgment, and established precedents while operating within broad guidelines and policies.
• Individual contributor performing work with limited supervision; may provide guidance to less experienced team members as appropriate.
• Performs all other duties as assigned by management.

Benefits

• Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level