IT Business Operation Analyst Associate

Advocate Health and Hospitals Corporation • Milwaukee, WI

9d • $29 - $43 • Remote

About The Position

Create, coordinate and process IT equipment and supply quotes, orders, and deliveries with designated IT vendors. Submit appropriate invoices for payment processing, receiving ordered items and documenting receipt as such. Maintain collaborative relationships with IT vendor(s) while effectively resolving vendor performance/capability issues to ensure alignment with our strategic direction. Understand service levels (order fulfillment, delivery, etc.) and their relationships to IT vendor/reseller pricing. Respond to business inquires on spend analytics by product, business unit, supplier, geography, category, subcategory, etc. Identifies and assist appropriate team members in identifying and implementing cost reduction opportunities; purchasing and distribution service improvement; product standardization; and improvement in product utilization. Identify and mitigate billing issues by working directly with IT vendors and finance teams. Interface with accounts payable to support procure to pay process for IT purchases by approving invoices and entering goods receipts. Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions, comply with the policies, regulations and laws applicable to the organization. Research vendors as requested.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Computer Science, or Bachelor's Degree (or equivalent knowledge) in Information Technology, or Bachelor's Degree (or equivalent knowledge) in Business.
• Typically requires 2 years of experience in a Computer Science, Information Technology or Business Administration related field, including computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems.
• Working knowledge of A/P system, general ledger, and fixed assets
• Working knowledge of IT software licensing
• Working knowledge of IT systems function and interact.
• Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization
• Team player with the ability to build long term relationships
• Strong attention to detail
• Familiarity with procurement best practices in corporate cost savings programs and process
• Ability to work with analysis tools such as Excel and ERP financials to analyze data
• Highly self-directed and innovative
• Computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems
• Knowledge of using at ticketing system to manage workload
• Ability to multitask, work independently and prioritize assignments to complete work in a timely and accurate manner
• Strong sense of ownership, urgency, intellectual curiosity, willingness to learn and improve

Nice To Haves

• APPTIO experience a plus.

Responsibilities

• Create, coordinate and process IT equipment and supply quotes, orders, and deliveries with designated IT vendors.
• Submit appropriate invoices for payment processing, receiving ordered items and documenting receipt as such.
• Maintain collaborative relationships with IT vendor(s) while effectively resolving vendor performance/capability issues to ensure alignment with our strategic direction.
• Understand service levels (order fulfillment, delivery, etc.) and their relationships to IT vendor/reseller pricing.
• Respond to business inquires on spend analytics by product, business unit, supplier, geography, category, subcategory, etc.
• Identifies and assist appropriate team members in identifying and implementing cost reduction opportunities; purchasing and distribution service improvement; product standardization; and improvement in product utilization.
• Identify and mitigate billing issues by working directly with IT vendors and finance teams.
• Interface with accounts payable to support procure to pay process for IT purchases by approving invoices and entering goods receipts.
• Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions, comply with the policies, regulations and laws applicable to the organization.
• Research vendors as requested.

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level