IT Business Manager
About The Position
We are seeking a forward-thinking, hands-on IT Business Manager to lead and execute a diverse portfolio of technology initiatives. This role will oversee day to day operations and relationships as well as projects ranging from AI Integration, Workforce Automation to Salesforce CRM enhancements. The ideal candidate combines strategic vision with the ability to roll up their sleeves when needed—supporting networking, infrastructure, Wi‑Fi, and related troubleshooting tasks. This position will also own the organization’s go-forward IT strategy, serve as the primary leader for technical vendor management, and ensure ongoing information security and compliance across the enterprise. This is a full time position located in our Worthington, Ohio office.
Requirements
- 5+ years of IT project management or IT leadership experience.
- Demonstrated success managing multiple concurrent technology projects.
- Strong understanding of IT infrastructure (networking, servers, cloud, and Wi-Fi).
- Experience with information security frameworks or practices.
- Ability to work in both strategic and tactical capacities— must be comfortable leading at the whiteboard or jumping into troubleshooting mode.
- Exceptional communication, organization, and vendor management skills.
Nice To Haves
- Project management certifications (PMP, Agile/Scrum, ITIL, or Six Sigma).
- Experience with digital transformation.
- Hands‑on technical certifications (Network+, CCNA, Microsoft, AWS, etc.).
Responsibilities
- Manage and deliver multiple concurrent IT projects
- Build and maintain detailed project plans, roadmaps, and resource schedules.
- Communicate project status, risks, and milestones to executive stakeholders.
- Drive cross-functional collaboration with business units, developers, and external partners.
- Develop and maintain the company’s long-term IT strategy in alignment with business goals.
- Evaluate emerging technologies and provide recommendations on modernization, digital transformation, and efficiency opportunities.
- Define standards and best practices across systems, infrastructure, security, and support processes.
- Lead vendor selection, contracting, onboarding, and performance management for IT service providers and technology partners.
- Ensure service delivery meets operational expectations, SLAs, and budget constraints.
- Maintain strong relationships with vendors supporting infrastructure, cloud, SaaS, and security platforms.
- Oversee security policies, access controls, and compliance with industry best practices.
- Partner with internal teams and vendors to ensure proactive risk management, vulnerability mitigation, and incident response readiness.
- Assist in security audits, risk assessments, and documentation.
- Provide escalation-level troubleshooting and support for:
- Network infrastructure (switching, routing, firewalls)
- Wi‑Fi systems and performance optimization
- Server, storage, and cloud environments
- End-user hardware and software issues as needed
- Collaborate with IT staff and vendors to resolve complex issues efficiently.
Benefits
- 401(k) with Company matching
- Medical, Dental, and Vision Insurance
- Company paid Life Insurance
- 8 paid Holidays
- Paid Time Off (10 days in your first year)
- Company paid TelAssurance, an unlimited telemedicine provided
- Onsite gym and health coaching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
