IT Business Manager

OPOC.us•Worthington, OH

10h•Onsite

About The Position

Information Technology Business Manager OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 “One-Point-of-CARE” solutions for small and mid-sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America. IT Business Manager Overview We are seeking a forward-thinking, hands-on IT Business Manager to lead and execute a diverse portfolio of technology initiatives. This role will oversee day to day operations and relationships as well as projects ranging from AI Integration, Workforce Automation to Salesforce CRM enhancements. The ideal candidate combines strategic vision with the ability to roll up their sleeves when needed—supporting networking, infrastructure, Wi‑Fi, and related troubleshooting tasks. This position will also own the organization’s go-forward IT strategy, serve as the primary leader for technical vendor management, and ensure ongoing information security and compliance across the enterprise. This is a full time position located in our Worthington, Ohio office.

Requirements

5+ years of IT project management or IT leadership experience.
Demonstrated success managing multiple concurrent technology projects.
Strong understanding of IT infrastructure (networking, servers, cloud, and Wi-Fi).
Experience with information security frameworks or practices.
Ability to work in both strategic and tactical capacities— must be comfortable leading at the whiteboard or jumping into troubleshooting mode.
Exceptional communication, organization, and vendor management skills.

Nice To Haves

Project management certifications (PMP, Agile/Scrum, ITIL, or Six Sigma).
Experience with digital transformation.
Hands‑on technical certifications (Network+, CCNA, Microsoft, AWS, etc.).

Responsibilities

Manage and deliver multiple concurrent IT projects, including:
Build and maintain detailed project plans, roadmaps, and resource schedules.
Communicate project status, risks, and milestones to executive stakeholders.
Drive cross-functional collaboration with business units, developers, and external partners.
Develop and maintain the company’s long-term IT strategy in alignment with business goals.
Evaluate emerging technologies and provide recommendations on modernization, digital transformation, and efficiency opportunities.
Define standards and best practices across systems, infrastructure, security, and support processes.
Lead vendor selection, contracting, onboarding, and performance management for IT service providers and technology partners.
Ensure service delivery meets operational expectations, SLAs, and budget constraints.
Maintain strong relationships with vendors supporting infrastructure, cloud, SaaS, and security platforms.
Oversee security policies, access controls, and compliance with industry best practices.
Partner with internal teams and vendors to ensure proactive risk management, vulnerability mitigation, and incident response readiness.
Assist in security audits, risk assessments, and documentation.
Provide escalation-level troubleshooting and support for:
Network infrastructure (switching, routing, firewalls)
Wi‑Fi systems and performance optimization
Server, storage, and cloud environments
End-user hardware and software issues as needed
Collaborate with IT staff and vendors to resolve complex issues efficiently.