IT Business Application Support (49230)

Platinum Dermatology Partners LLC•Dallas, TX

1d•Onsite

About The Position

Position purpose Review, triage and resolve business applications and user needs. Responsibilities/Duties/Functions/Tasks: Identify and resolve project issues. Manage Help Desk tickets in a timely manner. Escalate issues to the next Tier with next level of difficulty. Follow-up with customers to ensure issues are resolved. Analyze complex business problems and determine. Gather data and analyze business and user needs. Conduct post-project evaluation.

Requirements

Bachelor's degree in Business Administration, Computer Science or related field.
3+ years of IT and business application experience preferred.
3+ of computer applications experience
Expert level in Microsoft Office Applications, including Project.
Excellent written and oral communication skills
Proficient in data analysis
Understanding business functional areas
Excellent communication skills, both written and verbal
Proficient technical (computer) skills
Ability to multi-task and prioritize.
Self-motivated with initiative
Strong sense of ethics
Ability to manage conflict and resolve problems.

Nice To Haves

MBA preferred.
Technical software skills and experience: Rumba/AS400, MS Office, Win95, Win3.1, Word Perfect, Lotus 123, GroupWise (e-mail), and Faxserver.
System conversion experience.
Must be able to work with/train/support any level of employee with confidence, patience and understanding.