IT Business Analyst III - Enrollment and Retention - Financial Aid

University of Wisconsin Oshkosh • Whitewater, WI

69d

About The Position

The Financial Aid Office at the University of Wisconsin-Whitewater seeks an IT Business Analyst III. This position supports administrative computing systems and software within the Financial Aid Office. The primary responsibility is the implementation, enhancement, and maintenance of the financial aid module of PeopleSoft Campus Solutions (UW-Whitewater's student information system). The individual in this role will provide recommendations to the Director of Financial Aid and represent the Financial Aid Office on all PeopleSoft and technology-related committees. This position will coordinate the development of business and technical requirements with UW-Whitewater Information Technology Services (ITS) staff and enhance office business processes through the utilization of various software tools. The Business Analyst will also be cross trained to be familiar with how other enrollment-related functions occur within PeopleSoft Campus Solutions.

Requirements

• Bachelor's degree or an associate degree and three years of technology-related work experience.
• At least two years of business analysis experience with complex systems and projects.
• Experience with client/server technology and relational databases.
• Experience with Business Intelligence (BI) tools, data analytics, and Microsoft Office products.
• Must have excellent interpersonal, oral, and written communication skills and a commitment to customer service.
• Possess strong analytical, critical thinking, and problem-solving skills.
• Demonstrated time management and organizational skills with attention to detail, including the ability to oversee projects of various lengths simultaneously.
• Ability to work independently under moderate supervision and also work cooperatively with others as an effective team member.
• Ability to communicate difficult and technical issues to all levels of the institution.
• Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds
• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills

Nice To Haves

• Computer Science, Information Technology, Information Systems, and Business.
• Knowledge of business processes and Enterprise Resource Planning (ERP) student information systems in higher education, including PeopleSoft Campus Solutions.
• Technical experience with PeopleSoft, i.e., Oracle, COBOL, SQR, SQL, PeopleCode, PeopleTools, or HTML.
• Experience and skill in using database tools to create integrated organizational data views, i.e., PeopleSoft Query.
• Knowledge of computer programming techniques and specifications.
• Working knowledge of student financial aid business processes or other experience at a higher education institution.

Responsibilities

• Plan, implement, and support the business and technical requirements of PeopleSoft for the Financial Aid Office.
• Work with the Financial Aid Office functional staff to determine operational needs and how these needs translate into the functionality of PeopleSoft from a technical perspective. In conjunction with functional staff, this should be done with respect to maintaining compliance with federal and state regulations and with office and institutional policies.
• Assist ITS staff in the implementation and application of PeopleSoft in the Financial Aid Office. Responsible for all testing of the financial aid module prior to production implementation.
• Review all regulatory releases, fixes/patches, and updates to PeopleSoft. Report any changes to the campus PeopleSoft Integration Team. Assist in the resolution of any problems that may arise from the implementation of updates to PeopleSoft.
• Verify that daily operations of business applications within PeopleSoft are functioning properly, with assistance from area-specific staff members. Develop processes and procedures for troubleshooting, recovering, modifying, and improving business systems. Provide support to minimize interruptions in the office's ability to conduct critical business activities.
• Develop and test enhancements to PeopleSoft that meet the needs of the Financial Aid Office, resolving existing gaps. Responsible for preparing and submitting modification requests. Collaborate with ITS staff to implement modifications.
• Prepare the annual processing routine and table setup in PeopleSoft for each new financial aid cycle.
• Maintain and schedule the necessary PeopleSoft batch processes for the Financial Aid Office in conjunction with ITS staff.
• Develop queries to extract information from PeopleSoft to facilitate office reporting and processing needs. This includes day-to-day operational and quality assurance reports, mandated federal and state reporting, and various surveys/ad hoc reports as requested.
• Identify and request Financial Aid Office security and access to the financial aid module of PeopleSoft. In working with the Director, authorize appropriate access to financial aid data for University personnel outside of the office.
• Prepare procedural documentation for the Financial Aid Office and technical operations.
• Conduct PeopleSoft training for Financial Aid Office staff and student employees. Assess the need for training and coordinate interoffice cross training.
• Serve as Financial Aid Office liaison for internal and external service providers and colleagues in higher education. Serve as ImageNow (document imaging system) administrator and oversee other technologies for the Financial Aid Office.
• Serve as technical liaison to ITS and with various UW-Whitewater administrative offices, including Admissions, Registrar, and Financial Services, as to PeopleSoft maintenance and interfacing.
• Document and communicate software issues to ITS or to Oracle/PeopleSoft as appropriate.
• Attend various meetings and provide input on behalf of the Financial Aid Office and UW-Whitewater regarding changes which are being proposed for the PeopleSoft system.
• Collaborate with other educational institutions to develop and implement technical and functional solutions to common issues and problems.
• Plan for and test upgrades to ImageNow. Oversee security and setup.
• Assist with the specifications for ImageNow's interfacing with PeopleSoft. Maintain ImageNow linking scripts to accommodate workflow processes.
• Evaluate on an ongoing basis and make recommendations on the office's technological needs. Assist in addressing technology-related issues with hardware, etc.
• Attend training and conferences related to PeopleSoft and become familiar with other offices that interact with Financial Aid, such as Admissions, Student Accounts, and Registrar.
• Represent UW-Whitewater and the Financial Aid Office at pertinent financial aid or technical workshops and conferences.
• Attend training to maintain current knowledge of PeopleSoft and other supporting software.

Benefits

• UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Number of Employees: 1,001-5,000 employees