IT Business Analyst / Applications Developer

Oberlin College & Conservatory•Oberlin, OH

41d•Onsite

About The Position

The Center for Information Technology (CIT) at Oberlin College invites applications for the position of IT Business Analyst / Applications Developer. This is a full-time, Administrative and Professional (A&PS) staff position, reporting to the Director of Enterprise Applications. The IT Business Analyst / Applications Developer is a member of the Enterprise Applications team made up of Applications Developers and Business Analysts. CIT is seeking a candidate who is passionate about advancing educational technology and has broad experience with ERP systems, leading implementations and migrating to cloud products. The role will be involved in current and future state business process mapping and improvements as we anticipate migration away from on-prem to a cloud system. The candidate is expected to be an integral part of the cloud systems migration, as well as current production support, system configuration, troubleshooting, security administration, integration, and interfaces with third party systems.

Requirements

Bachelor's degree in computer science, information technology or comparable discipline plus four years of relevant experience analyzing business processes and data or equivalent combination of experience, certification, and education.
Minimum 3-year experience with ERP
Proficiency in SQL, PL/SQL, and database concepts.
Must possess an aptitude for patience, professionalism, tactfulness, and empathy.
Ability to utilize APIs for data extraction, transformation, and loading (ETL).
Web service integrations, RESTful and SOAP APIs, as well as authentication mechanisms.
Skills in data mapping, transformation, and manipulation to ensure compatibility between ERP system and integrations.
Familiarity with data formats like XML, JSON, CSV, and tools like XSLT, JSON, and other scripting languages for data transformation.
Effective communication skills to collaborate with stakeholders, including business users, IT teams, and external vendors.
Capacity to translate technical concepts into non-technical language for various audiences.
Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action.
Willingness to stay updated with ERP's evolving features and functionalities, as well as emerging integration technologies and best practices.
Ability to adapt and support change within a rapidly evolving technical environment, changing project requirements and business needs.
Ability to manage competing projects and deadlines through effective task management and appropriate prioritization.
Ability to work independently and proactively.
Thoroughness in testing integrations to ensure accuracy, data integrity, and compliance with regulatory requirements.
Commitment to documenting integration processes, configurations, and troubleshooting steps for future reference.

Nice To Haves

Familiarity with ERP for Higher Education (e.g., Banner and Workday)
Demonstrated understanding of client relationship management, process mapping and improvement, project management, and production support
Demonstrated presentation skills to both small and large audiences.

Responsibilities

This role serves functional areas and assists subject matter experts with ensuring data integrity, testing of system changes, and analyzing data flows for data management improvement opportunities and client support.
The role also assists with system upgrades, patches, testing and other technical projects as assigned and serves as a backup for daily operations, administration, and maintenance of the ERP system.
Applies advanced business analysis concepts to identify, evaluate and define complex systems scope and objectives based on advanced knowledge of applicable business practices, processes and systems and industry standards to meet end-user needs.
Works at the highest technical level of various phases of systems analysis. Considers the business implications of applying technology to the current and future business environment.
Provide technical support for the College's Third-party systems and the ERP system as needed.
Develop practical reporting tools for the business departments.
Carry out complex and multi-level tasks from start to finish.
Establish and maintain effective working relationships with others.
Consult with colleagues and current or new business processes to determine how our enterprise can support and improve these processes.
Ability to understand business process, analyze technology consult vendors and other higher ed institutions, and apply best practices to design effective solutions.
Evaluate potential risks to the service and applications, develop mitigation plans and recommendations, and facilitate decisions.
Respond to and resolve incidents reported by end users.
Provide monitoring and management of our Enterprise Applications and manage issues and communications where appropriate.
Create and maintain documentation related to services, solutions, and interfaces.
Provide consultation to end users on process and best practices.
Develop a comprehensive understanding of a subset of our enterprise applications.
Engage with campus partners to determine if the enterprise software is a candidate for the proposed solution, considering the option of other platforms that may reduce long-term costs and duplication.
Plan review, coordinate, and manage upgrades and maintenance projects for a subset of enterprise applications.
Engage regularly with vendors to align to their release and product roadmaps and manage the vendor relationship to ensure continuous support is maintained.
Validate, test, and implement new products/applications, modules/features within an application, application releases and services.
Serve as the point for review and recommendation of support contract renewals.
Communicate and support campus partners during the lifecycle management process.
This position may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.
Applications Developer works collaboratively with other IT professionals to provide a stable and robust set of data management and application services to campus. This includes, but is not limited to: database, middleware, systems and network administrators; analysts and developers; cloud specialists.
This position works closely with IT professionals to analyze, troubleshoot, integrate, and tune applications, with a focus on the underlying databases and data structures. The position is expected to evolve with technological changes and shifts in data management paradigms. The technology systems it will manage may be located on-site, in one or more cloud locations, or in a combination of on-site and cloud locations.
The incumbent may be part of an on-call rotation and may be expected to work on some weekends.
This position is on-site, 5 days per week.