IT Business Applications Administrator

City of New Braunfels • New Braunfels, TX

4d • Onsite

About The Position

At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you? What we’re looking for: An individual with exceptional problem-solving skills, keen attention to detail, a strong analytical mindset and a passion for driving process improvement through technology to join the City of New Braunfels Information Technology department. Under general direction of the Business Systems Manager, the Business Applications Administrator will act as liaison between Information Technology (IT), internal stakeholders and external vendors. The Business Applications Administrator is responsible for understanding departmental business processes to effectively identify opportunities for software applications improvement and managing the implementation and maintenance of both enterprise and specialized commercial software applications used by various City Departments.

Requirements

• Bachelor’s degree in computer science, Information Systems, Business Administration or related field; three (3) or more years of experience in the implementation, administration, analysis and support of complex commercial software solutions; two (2) or more years of experience as a Project Manager and/or Business Analyst; OR an equivalent combination of education and experience
• Direct experience with implementation, configuration and maintenance of software solutions such as Workday(ERP), Cityworks(permitting), Cartegraph(ASM)
• Proven experience with business and technical requirements analysis, elicitation, verification, and implementation development
• Strong interpersonal skills and ability to establish and maintain effective working relationships
• Demonstrated project management skills, especially related to technical implementations.
• Proven experience in data collection, management, interpretation, analytics, problem solving
• Knowledge of operational processes and systems requirements preferably for Finance/Accounting, Human Resources, Municipal Planning & Development, Fire Safety, Building Safety, Health Services, Code Enforcement or Public Works departments
• Exceptional analytical skills
• Experience using business reporting solutions such as Crystal Reports, SSRS/SQL ,Cognos, Power BI, QuickBase
• Ability to work with detailed information for sustained periods of time, with minimal supervision.
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to successfully engage in multiple initiatives simultaneously.
• Ability to effectively translate business needs and requirements into deliverable technical solutions
• Must possess a valid Texas Driver’s License.

Responsibilities

• Collaborate with cross-functional teams to gather and document business requirements for software applications
• Responsible for installation, configuration, diagnostics, maintenance, incident resolution and ongoing support of applications to support departmental and enterprise requirements through the life cycle of the application use.
• Plan and execute software application upgrades, updates and patches, in conjunction with SaaS vendor, when applicable.
• Provide technical support to end-users and provide training for new users and for end-users on new application features.
• Analyze application data and usage to identify areas for system improvements, business process improvements, cross application integration opportunities or other utilization improvement possibilities
• Perform project management for small to mid-sized IT software related projects and support software implementation projects through selection, configuration, testing and deployment processes
• Ensure application implementation aligns with business goals and objectives
• Develop detailed functional specifications to guide the selection and configuration of software applications.
• Create ad-hoc reports and management dashboards customized to specific needs of departments
• This position may provide occasional direction to other team members & perform other related duties as assigned or required.

Benefits

• Competitive medical, dental and vision insurance
• 2:1 match on retirement contribution
• Paid volunteer time off – 16 hours per year
• Vacation accrual starts at date of hire – up to 120 hours annually your first year
• Get paid to stay – longevity pay on top of your regular pay after one full year
• Tuition reimbursement program
• Bilingual pay offered
• Keep learning – professional and personal development training available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level