IT Associate

GFA, Inc.•Valley, AL

16h•$50,000 - $60,000

About The Position

The IT Associates is responsible for ensuring the reliability, security, and optimal performance of the company’s computer systems, hardware, software, and networks. This position supports day-to-day technology operations, develops and maintains programs or systems to improve efficiency, and provides technical assistance to users across all departments.

Requirements

Associate or bachelor’s degree in information technology, Computer Science, or a related field.
Experience in IT support, systems administration, or a related role is preferred, but not required.
Strong knowledge of Windows and/or Linux environments, networking (TCP/IP, DHCP, DNS), and data security principles.
Proficiency with Microsoft 365, Active Directory, and network monitoring tools.
Experience with firewalls, routers, and security systems.
Ability to develop or support small-scale software applications or scripts.
Proficiency in one or more programming languages (e.g., Python, Go, C/C++, Java).
Experience with SQL and a fundamental understanding of database concepts.
Excellent troubleshooting, communication, and organizational skills.
Ability to multitask and prioritize in a fast-paced environment.
Strong attention to detail and data integrity.

Nice To Haves

Experience with the React framework a plus.

Responsibilities

System Maintenance & Administration
Monitor, maintain, and upgrade existing IT systems and infrastructure to ensure optimal performance.
Perform routine system checks, backups, and updates to prevent downtime.
Maintain documentation of configurations, licenses, and inventory of hardware/software assets.
New Program Development
Collaborate with management to identify business needs and design or customize software applications to support operational efficiency.
Test, troubleshoot, and implement new programs or technology solutions.
Coordinate with vendors and developers for integration of new systems.
Hardware & Software Management
Install, configure, and maintain computer systems, mobile devices, printers, and other hardware.
Manage software installations, updates, and licensing compliance.
Evaluate and recommend hardware or software improvements to meet company needs.
Network & Security Monitoring
Monitor network performance, bandwidth usage, and data security.
Maintain firewalls, antivirus protection, and system security patches.
Identify and respond to cybersecurity threats and vulnerabilities.
Ensure compliance with internal and customer data security requirements.
User Support & Training
Provide Tier 1–2 technical support to staff for hardware, software, and connectivity issues.
Troubleshoot and resolve user incidents in a timely manner (onsite and remote).
Conduct training sessions for end-users on new systems or IT best practices.
Maintain a positive, service-oriented approach to technology support.