IT Associate II
About The Position
Here's a fantastic opportunity to join as an IT Technical Associate II at Northeast Kingdom Human Services! Play a pivotal role in optimizing the performance of the Agency's computer network, ensuring our systems run smoothly and efficiently for all users. Apply Today! About Northeast Kingdom Human Services NKHS is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting high quality, comprehensive community mental health programs in Vermont’s beautiful Northeast Kingdom. Our mission is to empower individuals, families, and communities by promoting hope, healing, and support. NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges. We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages. NKHS has over 450 employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 of our local community members, helping them overcome challenges and achieve health in mind, body, and spirit. Visit us at NKHS.org Check out Life in the NEK of Vermont
Requirements
- Associate’s degree preferred, but equivalent experience and/or certification may be considered.
- 2-3 years of work experience in a similar role, using and maintaining computer network systems.
Responsibilities
- Respond to and assist staff with Help Desk requests
- Provide technical support and problem resolution to end users at multiple sites.
- Deliver training to end-users individually and in groups.
- Perform equipment moves, repairs, adds and changes including end user equipment and network devices.
- Perform PC hardware and software installation.
- Maintain and enhance all aspects of the technical infrastructure including the development of LANs and WANs, Windows servers, Windows Operating Systems, Exchange and Workstations.
- Maintain and create/delete user accounts and groups.
- Perform daily and weekly backups on all servers.
- Monitor and manage network performance.
Benefits
- Competitive Salary: Starting at $21.68 to $29.33 based on education and experience.
- Tuition & continuing education reimbursements and loan repayment program.
- Monday - Friday work week.
- Health and dental insurance.
- 403b retirement plan with Agency contribution and match.
- Generous paid time off, 12 sick days and 12 paid holidays.
- Outstanding employee wellness program
- Exceptional benefits package including low-cost medical and dental, short-/long-term disability coverages, life insurance, AFLAC, employee assistance program, and additional optional benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
