IT Associate I - Service Desk

Stifel•Saint Louis, MO

19d

About The Position

Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers, and the firm as a whole. Let’s talk about how you can find your place here at Stifel, where success meets success . What You'll Be Doing A IT Associate provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A IT Associate responds to customer queries to provide technical assistance.

Requirements

Strong working knowledge of computer systems, hardware, and software.
Advanced problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Display an openness to learning new technologies.
Minimum Required: High School Diploma or equivalent coursework.
Proficient in Microsoft Excel, Word, PowerPoint, Outlook.

Nice To Haves

Minimum Preferred: 1+ years' working in a technical environment.

Responsibilities

Diagnose computer errors and troubleshoot computer software, hardware, and networking issues.
Provide technical support to remedy computer problems.
Follow up with users after problems have been resolved.
Install and configure software and operating systems, and update these systems when necessary.
Respond to queries on the phone, via email, in person, or through remote access.
Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
Train computer users.