IT Assistant

Bjarke Ingels Group•New York, NY

4h•Onsite

About The Position

BIG is a group of 500+ architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London and Barcelona offices. While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. The IT Assistant will report to the NYC IT Manager. The company values a proactive, reliable, accountable, consistent, tenacious, independent, clever, nice, and generous approach to work, encouraging initiative, critical thinking, continuous learning, teamwork, and knowledge sharing.

Requirements

Bachelor’s degree or higher in IT, Computer Science or related field
Previous experience working as an IT team member in a professional office environment
Is organized, structured and detail-oriented with a positive can-do attitude
Has a professional presence
Is a good colleague and a team-player
Is capable of multi-tasking
Demonstrates responsibility, innovation, integrity, dependability, self-awareness and good work ethic
Is proactive and completes tasks with a sense of urgency
Has excellent interpersonal skills and written communication skills
Feels that no task is too little or too great
Is a natural people-person who enjoys a busy and creative environment
Is fluent in English
Be proactive – take initiative, do research and don’t be afraid to try new things; prevent issues rather than just fix them
Be reliable – be someone leadership can trust to deliver on any task
Be accountable – from the big picture to the day to day, from production and team morale to liaising with Ops, own the decisions you make
Be consistent – prove you can do it, and then do it again and again
Be tenacious – be committed, show up, contribute with passion, do your best, get stuff done and don’t give up
Be independent – don’t be afraid to ask questions but be able to take a task or project and run with it
Be clever – be smart, know your stuff, think critically, keep the big picture in mind, figure things out and look up new knowledge, stay updated and be curious
Be nice – be a team player and a good colleague, be honest, respect your colleagues, don’t take yourself too seriously and have fun!
Be generous – share your knowledge and skills with other BIGsters and mentor others when you can

Responsibilities

Troubleshooting and maintenance of desktops, laptops and all peripherals
Set up of new desktops, laptops and peripherals
Network troubleshooting and maintenance
Server troubleshooting and maintenance
Creating and deploying new software installations
Remotely assist global offices
Set up, maintenance, and troubleshooting of video conference software and hardware
User support in all the above areas
Documentation of the constantly changing software and hardware inventory
Onboarding new employees