IT Asset & Systems Specialist

Focus on the Family•Colorado Springs, CO

2d•$26 - $30•Onsite

About The Position

The IT Asset & Systems Specialist position exists to manage the full lifecycle of hardware assets across Windows and Apple platforms, including desktop computers, laptops, and mobile devices. This role oversees software license management and procurement, provides end-user training on SaaS applications, and creates basic application integrations to improve organizational efficiency. The ideal candidate possesses a strong attention to detail, a customer-service mindset, and a foundational understanding of Microsoft Active Directory and Exchange environments. Essential Duties/Responsibilities: Asset Management: Maintains a complete and accurate inventory of all Windows and Apple computers, laptops, tablets, and mobile devices across the organization Tracks hardware lifecycle from procurement through decommission, including device assignments, transfers, and disposals Manages mobileCoordinates device provisioning, imaging, and configuration for new employees and replacements Ensures all mobile devices (iOS and Android) are enrolled and managed within the organization's Mobile Device Management (MDM) platform Conducts periodic physical audits to reconcile asset inventory records Software License Management & Purchasing: Manages and maintains records for all software licenses across desktop applications and department-level or smaller SaaS platforms Monitors license utilization to ensure compliance and identify opportunities for cost optimization Coordinates software procurement, renewals, and vendor relationships in collaboration with finance and department stakeholders Evaluates and recommends new software solutions based on departmental needs and organizational standards Maintains software license documentation including agreements, renewal dates, and user assignments Software Training: Develops and delivers end-user training for SaaS applications used across departments, ensuring staff can effectively use the tools available to them Creates training materials including guides, quick reference cards, and short instructional videos as needed Provides one-on-one and group training sessions for new application rollouts or significant updates Serves as a resource for ongoing questions and adoption support following application deployments Application Integration: Designs and implements basic integrations between business applications using low-code/no-code tools such as Zapier, Power Automate, or similar platforms Works with department stakeholders to identify workflow inefficiencies that can be addressed through application connectivity Documents integration configurations and maintains records for troubleshooting and future modification Escalates complex integration requirements to senior IT staff or external vendors as appropriate Active Directory & Exchange Support: Performs basic Active Directory tasks including user account management, group membership, and organizational unit administration Manages Exchange mailbox provisioning, distribution lists, shared mailboxes, and calendar permissions Escalates complex directory or messaging issues to senior systems administrators as needed Cellular Device & Carrier Management: Serves as the primary point of contact with cellular carriers for all organizational mobile phone and tablet accounts Evaluates, modifies, and manages cellular service plans to ensure cost-effectiveness and alignment with organizational needs Adds, configures, and removes international travel plans for employees traveling on behalf of the organization Processes service cancellations for departing employees or decommissioned devices in a timely manner Coordinates the transfer of service and phone numbers from one device to another during upgrades, replacements, or employee transitions Tracks device upgrade eligibility and renewal dates by department, proactively notifying stakeholders when devices are due for renewal Manages the release of organizational phone numbers for personal use when appropriate, following established offboarding procedures Maintains accurate records of all cellular accounts, assigned devices, plan types, and contract terms Liaises with carrier account representatives and works closely with the Finance team to resolve billing discrepancies, service issues, and account disputes Ensures cellular device inventory records remain synchronized with the broader asset management system. Other Duties/Responsibilities: Performs other duties as assigned Managerial Breadth/Scope of Job: None Working Environment/Physical Requirements: This position operates in a professional office environment. The role may require occasional lifting of computer equipment up to 30 pounds. Some travel between organizational locations may be required for asset audits, device deployments, or training sessions. The position may require occasional after-hours availability for critical system maintenance or deployments.

Requirements

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience
2+ years of experience in IT support, systems, or asset management role
Demonstrated experience managing Windows and Apple (macOS/iOS) devices in an organizational setting
Familiarity with Mobile Device Management (MDM) platforms such as Jamf, Intune, or equivalent
Experience with software license tracking and SaaS application administration
Basic working knowledge of Microsoft Active Directory and Exchange/Microsoft 365
Basic understanding of Exchange mail flow basics — understanding connectors and mail routing at a foundational level
Experience with the creation of training materials — user guides, quick reference cards, and job aids
Understanding software license lifecycle management — acquisition, assignment, renewal, and retirement
Experience with SaaS application administration and user provisioning/deprovisioning
Familiarity with IT asset management (ITAM) software or ITSM platforms such as TOPdesk, ServiceNow, or Jira Service Management
Experience delivering end-user technology training in a classroom or one-on-one setting
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent communication skills with the ability to explain technical concepts to non-technical users
Customer-service oriented mindset with a proactive approach to problem solving
Active listening — fully understanding a user's issue before jumping to a solution
Clear verbal communication — explaining technical information in plain language without jargon
Written communication — composing clear, professional emails, documentation, and reports
Presentation skills — confidently delivering training and demonstrations to groups of varying sizes
Non-verbal awareness — reading the room during training sessions and adjusting delivery accordingly
Constructive feedback — giving and receiving feedback professionally and productively
Empathy — understanding user frustrations and responding with patience and care
Approachability — creating an environment where users feel comfortable asking for help
Relationship building — developing trust with colleagues, department heads, and external vendors
Conflict resolution — navigating disagreements or competing priorities calmly and professionally
Cross-departmental collaboration — working effectively with non-technical teams to understand their needs
Resourcefulness — finding solutions independently using available documentation, forums, and tools
Root cause analysis — identifying the underlying cause of a problem rather than treating symptoms
Creative thinking — approaching recurring problems with fresh perspectives to find lasting solutions
Judgment and decision making — knowing when to escalate versus resolving issues independently
Systems thinking — understanding how changes to one system or process can impact others
Curiosity — a genuine interest in understanding how things work and how they can be improved
Self-motivation — taking initiative without needing constant direction or supervision
Prioritization — accurately assesses urgency and importance to focus effort where it matters most
Follow-through — reliably completing tasks and closing open items without reminders
Stress management — maintaining composure and productivity during high-demand periods
Accountability — owning mistakes, communicating openly, and working to correct errors promptly
Continuous learning mindset — proactively seeking out new skills and staying current with technological trends
Integrity — handling sensitive data, credentials, and user information with discretion and trustworthiness
Reliability — consistently meeting commitments and being dependable for both colleagues and end users
Positive attitude — approaching challenges with optimism and encouraging the same in those around them
Flexibility — willingness to adjust schedules, priorities, or approaches as organizational needs shift
Confidentiality awareness — understanding and respecting privacy boundaries in all aspects of the role
Service mindset — genuinely invested in making technology work well for the people who depend on it
Team player — contributing to shared goals and supporting colleagues during peak workloads
Knowledge sharing — willingness to document and communicate what they know to strengthen the team
Receptiveness — open to direction, coaching, and constructive criticism from peers and supervisors
Diplomatic communication — navigating sensitive situations with tact and professionalism

Nice To Haves

Preferred experience with low-code integration platforms such as Zapier, Microsoft Power Automate, or Make (Integromat)
Preferred industry certifications such as CompTIA A+, Microsoft 365 Fundamentals (MS-900), or Apple Certified Support Professional (ACSP).

Responsibilities

Maintains a complete and accurate inventory of all Windows and Apple computers, laptops, tablets, and mobile devices across the organization
Tracks hardware lifecycle from procurement through decommission, including device assignments, transfers, and disposals
Coordinates device provisioning, imaging, and configuration for new employees and replacements
Ensures all mobile devices (iOS and Android) are enrolled and managed within the organization's Mobile Device Management (MDM) platform
Conducts periodic physical audits to reconcile asset inventory records
Manages and maintains records for all software licenses across desktop applications and department-level or smaller SaaS platforms
Monitors license utilization to ensure compliance and identify opportunities for cost optimization
Coordinates software procurement, renewals, and vendor relationships in collaboration with finance and department stakeholders
Evaluates and recommends new software solutions based on departmental needs and organizational standards
Maintains software license documentation including agreements, renewal dates, and user assignments
Develops and delivers end-user training for SaaS applications used across departments, ensuring staff can effectively use the tools available to them
Creates training materials including guides, quick reference cards, and short instructional videos as needed
Provides one-on-one and group training sessions for new application rollouts or significant updates
Serves as a resource for ongoing questions and adoption support following application deployments
Designs and implements basic integrations between business applications using low-code/no-code tools such as Zapier, Power Automate, or similar platforms
Works with department stakeholders to identify workflow inefficiencies that can be addressed through application connectivity
Documents integration configurations and maintains records for troubleshooting and future modification
Escalates complex integration requirements to senior IT staff or external vendors as appropriate
Performs basic Active Directory tasks including user account management, group membership, and organizational unit administration
Manages Exchange mailbox provisioning, distribution lists, shared mailboxes, and calendar permissions
Escalates complex directory or messaging issues to senior systems administrators as needed
Serves as the primary point of contact with cellular carriers for all organizational mobile phone and tablet accounts
Evaluates, modifies, and manages cellular service plans to ensure cost-effectiveness and alignment with organizational needs
Adds, configures, and removes international travel plans for employees traveling on behalf of the organization
Processes service cancellations for departing employees or decommissioned devices in a timely manner
Coordinates the transfer of service and phone numbers from one device to another during upgrades, replacements, or employee transitions
Tracks device upgrade eligibility and renewal dates by department, proactively notifying stakeholders when devices are due for renewal
Manages the release of organizational phone numbers for personal use when appropriate, following established offboarding procedures
Maintains accurate records of all cellular accounts, assigned devices, plan types, and contract terms
Liaises with carrier account representatives and works closely with the Finance team to resolve billing discrepancies, service issues, and account disputes
Ensures cellular device inventory records remain synchronized with the broader asset management system.
Performs other duties as assigned