IT Architecture Analyst II, III, IV

Energy Northwest • Richland, WA

1d • $92,750 - $184,021

About The Position

Energy Northwest Information Services is seeking a Communications Analyst responsible for the design, operation, maintenance, and support of the organization’s communications infrastructure. The role will directly support enterprise networking, voice/telephony, Motorola two-way radio systems, outdoor warning sirens, and related communications technologies supporting mission-critical operations. This role is the subject matter expert for design, planning, and implementation for communications relate projects. This role partners closely with other departments and external vendors to deliver highly available, secure, and interoperable communications services. GENERAL SUMMARY Independently formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately basic client/server, networking systems, and communication systems. Prepares detailed specifications from which IT architecture will be deployed and operated. Designs, codes, tests, debugs, documents; and maintains these systems. Competent to work at an expert technical level on all phases of IT architecture activities and often provides project management oversight as needed. Overtime may sometimes be required to fulfill certain project or operational obligations. This position has fluent knowledge of processes and has expert level skills pertaining to this scope. This position provides considerable mentoring to junior personnel and often supports special projects and performance reporting.

Requirements

• IT Architecture Analyst IV Requires a Bachelor's degree from an accredited college or university in a computer discipline and seven years of progressive experience in IT client/server or networking systems operations; OR an Associate’s degree from an accredited college or university and nine years of IT client/server or networking systems operations; OR in lieu of degree, eleven years of directly related IT progressive experience in IT client/server or networking systems operations. A high school diploma or GED is required.
• IT Architecture Analyst III Requires a Bachelor's degree from an accredited college or university in a computer discipline and five years of progressive experience in IT client/server or networking systems operations; OR an Associate’s degree from an accredited college or university and seven years of IT client/server or networking systems operations; OR in lieu of degree, nine years of directly related IT progressive experience in IT client/server or networking systems operations. A high school diploma or GED is required.
• IT Architecture Analyst II Bachelor’s Degree in a computer related field from an accredited college or university plus three years’ experience; OR, an unrelated Bachelor’s Degree plus four years’ experience; OR, in lieu of degree, a High School diploma plus seven years’ experience. Experience needs to be directly related to Information Systems/Help Desk. High school diploma or GED required.

Responsibilities

• Administer and support IP network environments.
• Monitor performance and availability; troubleshoot latency, packet loss, and routing issues; maintain network diagrams and documentation.
• Support redundant paths and site resiliency for critical communications facilities.
• Manage VoIP/PBX platforms. Work with telecom technicians for deployments.
• Perform system upgrades.
• Integrate voice/telephony/video with collaboration tools and ensure call quality across the network.
• Support Motorola two-way radio systems and supporting infrastructure and services.
• Maintain fiber optic Distributed Antenna Systems to support in building RF coverage
• Perform coverage testing and troubleshoot RF issues
• Provide oversight for communication tower maintenance.
• Manage FCC licensing.
• Respond to incidents and service requests; participate in on-call rotation for urgent outages impacting life-safety or business continuity.
• Maintain asset inventory, licensing, and configuration baselines; author procedures and system documentation.
• Partner with cybersecurity to harden endpoints and infrastructure, manage firmware/patching, and implement least-privilege access.
• Plan and deliver projects (migrations, expansions, site builds); provide training to end users and field technicians.
• Operate and maintain system readiness including system configuration, adherence to standards, system testing, performance tune responsible systems for optimal performance, update and upgrade system in accordance with approved life-cycle schedules, projects, and budgets, system life-cycle recommendations, ensure timely upkeep of system book, disaster recovery, and software quality assurance documentation for network, server/client infrastructure, or telecommunications systems. This should include identifying architecture inefficiencies and making technical recommendations to ensure KPIs are met.
• Prepare basic formal system proposals by interviewing customers, interpreting needs and objectives, forecasting proposal costs and benefits, and making recommendations as to proposal continuance.
• Create system conceptual design by analyzing system requirements, determining appropriate technical approaches, producing functional design overviews and making formal presentations.
• Maintain a solid understanding of the customer’s business, including goals, objectives, work processes, and their end product of service.
• Define and document detail systems design by developing an action plan, determining system requirements, identifying system conventions, and conferring with customer to ensure conformance to requirements. These may include systems such as: Server/Client or network or telecommunications infrastructure, plant and EP systems.
• Provide technical support on systems such as client/server, networking, and other communication system infrastructure being implemented by writing system and operational documentation, conducting user training, providing production procedures, and lifecycle maintenance procedures as needed; and assisting users during the transition process.
• Interface with vendor’s technical support center, search the vendor’s website, research the system architecture functionality, and learn to use the system tools to assist/coach customers in the implementation of new functions or in troubleshooting process and data problems.
• Must participate on the Emergency Response team (ERO) when designated.
• Must support the biennial refueling outage.

Benefits

• Energy Northwest (EN) provides a phenomenal benefits package. Washington State also has no state income tax, and the Tri-Cities provides a cost-of-living lower than the national average.
• EN offers substantial retirement benefits through three retirement programs including the Washington State Public Employees' Retirement System pension plan (PERS), a 401(k) savings plan with an employer match component, and a 457(b) savings plan.
• EN also offers multiple options for medical, dental, vision, disability and life insurance coverage. Other voluntary benefits may include flexible spending accounts (FSAs), tuition reimbursement, student loan repayment, childcare subsides, health reimbursement arrangement (HRA VEBA), health savings account (HSA), supplemental life insurances, credit monitoring/identity theft insurance, and more!
• Qualifying employees will typically start a personal time accrual rate of 160 hours per year and EN provides nine paid holidays throughout the Calander year; personal time accruals grow significantly at various service intervals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level