IT Applications & Project Specialist - CRM

CNSCares•Englewood, CO

50d•$75,000 - $90,000•Onsite

About The Position

On behalf of CNS Cares (“CNS” or “Company), this position provides technical support to company application users. The role assists in application maintenance and projects, performance improvement initiatives, procuring general and market-specific curriculum for applications as well as support of the company’s application and back-office systems. In addition, this role will be cross trained on the portfolio of company systems for; redundancy in support, user administration into systems, and escalated technical documentation. This individual performs as an applications specialist anticipating future information technology updates to systems and helping identify solutions based on the evolving IT landscape.

Requirements

Bachelor’s Degree
At least five (5) years of experience in project management, application implementation, and application support
Valid Driver’s License
High Level of general technical acumen
Past CRM Administrator or CRM Manager Experience - Three (3) or more years of experience
Email Marketing Engine Management experience - Two (2) or more years of experience
GA4 (Google Analytics 4) experience
Understanding of how to bridge UTM across different systems

Nice To Haves

Zoho CRM, Zoho Campaigns, Zoho Backstage or Zoho platform experience
Past experience working with Active Directory systems such as Entra, Azure, Zoho AD or other similar systems
AI or AI Agent development or management experience
Deluge Development or other developer experience
Health Care (Home Care Preferred) experience (1+ years of experience)

Responsibilities

Provides support of company applications.
Evaluates and triages reported application issues
Monitors of technical tickets with application partners
Works with IT staff to identify problematic areas and implement short- and long-term strategic solutions.
Coordinates projects, timelines, testing, implementations, mitigation efforts and enhancements for new and existing applications.
Monitors project milestones and communicate with key stakeholders to facilitate agile improvements.
Works with IT staff to build out end user training programs and procedures.
Educates user on browser and mobile applications connected with all systems
Enhances state and branch operations by promoting metrics, analyzing processes, and implementing optimization strategies, tools, and best practices to ensure high-quality operations.
Promotes feedback processes from end users for application improvements and enhancements.
Performs as subject matter expert for CRM applications and systems
Educates CRM users on processes, current functionality, enhancements, best practices, and mitigation channels.
Communicates outages, bugs, and updates to company leadership and CRM users.
Coordinates the resolution of CRM help requests.
Develops workflows, functions, automations and available integrations within and between sales and marketing systems.
Builds UTM connection between campaigns and applications.
Creates and performs as IT lead on live event website management platform in coordination with sales and marketing
Cross-training extensively on key company systems to provide support redundancy within IT Department.
Assisting in resolving help desk tickets for the portfolio of company applications and systems
Contributing to user administration for company backend systems