IT Project Specialist

City of New York • New York City, NY

11d

About The Position

The Fire Department of the City of New York (FDNY) is the largest Fire Department in the United States and universally is recognized as the world's busiest and most highly skilled emergency response agency. The Department's main goal is to provide fire protection, emergency medical care, and other critical public safety services to residents and visitors in the five boroughs. FDNY members are sworn to serve and protect life and property and the Department works to continually educate the public in fire, life safety and disaster preparedness, along with enforcing public safety codes. Since its inception in 1865, FDNY has helped lead efforts to make New York the safest big city in the nation. This accomplishment requires a steadfast and daily commitment to maintaining the Department's core values. The Fire Department, City of New York (FDNY), seeks a (full-time) (IT Project Specialist) in the Bureau of (BTDS). Reporting directly to the (IT Infrastructure Director, IT Operations), seeks a Modern Workplace Rollout Engineer This position will organize and improve the use of Microsoft Modern Workplace software suite including Teams, Forms, Shifts among different divisions. The successful candidate must specialize in effectively matching the capabilities of these technologies with the distinct needs of a process oriented Public Safety organization with most employees functioning in the field. Reporting directly to the Manager, Servers and Systems Management, the successful candidate will Provide level 3 support for issues with the Modern Office suite Create and Support Microsoft Teams, Forms, Scheduler and PowerBI integrations Support users performing data analytics in Azure using PowerBI Identity opportunities to automate Azure data flows using Power Automate Coordinate and standardize the use of these tools across Fire, EMS, Marshals, Communications and Civilian use cases while meeting the needs of each population Identify process improvements for the onboarding, offboarding and lifecycle management of user identities Identify process improvements for using Modern Workplace technologies in conjunction with Public Safety operations Coordinate with Human Capital and Bureau of Training to streamline account creation for probationary classes and empower Academy staff to perform first level support Coordinate with Bureau of Training to develop a curriculum to enable both new and existing employees to have a common familiarity with relevant modern collaboration technologies

Requirements

• 1. A baccalaureate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and four years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• 2. An associate degree from an accredited college in computer science, engineering, human computer interaction, interactive media, digital and graphics design, data visualization, communication or a related field, and six years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• 3. A baccalaureate degree from an accredited college, and eight years of satisfactory full-time experience related to the area(s) required by the particular position and a specialization in a relevant technology, process, methodology and/or domain; or
• 4. Education and/or experience which is equivalent to "1", "2", or "3" above.

Responsibilities

• Provide level 3 support for issues with the Modern Office suite
• Create and Support Microsoft Teams, Forms, Scheduler and PowerBI integrations
• Support users performing data analytics in Azure using PowerBI
• Identity opportunities to automate Azure data flows using Power Automate
• Coordinate and standardize the use of these tools across Fire, EMS, Marshals, Communications and Civilian use cases while meeting the needs of each population
• Identify process improvements for the onboarding, offboarding and lifecycle management of user identities
• Identify process improvements for using Modern Workplace technologies in conjunction with Public Safety operations
• Coordinate with Human Capital and Bureau of Training to streamline account creation for probationary classes and empower Academy staff to perform first level support
• Coordinate with Bureau of Training to develop a curriculum to enable both new and existing employees to have a common familiarity with relevant modern collaboration technologies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees