IT Application Support Specialist
About The Position
As a top third-party logistics provider, England Logistics is celebrated for its people-centric approach to providing transportation solutions. By helping shippers and carriers thrive, we believe in moving the industry forward. The Application Support Specialist serves as the first point of contact for application-related technical support and plays a key role in maintaining the stability and performance of our core business systems. This position supports internal users by troubleshooting issues, managing access requests, coordinating with vendors, and ensuring seamless application functionality across the organization. The ideal candidate thrives in a fast-paced environment, is highly detail-oriented, and communicates effectively with both technical and non-technical stakeholders. Why You'll Love Working With Us: Pay : $60,000 with a bonus potential of $1,000 Weekly Pay : Get paid every Friday! Comprehensive Benefits : Medical, dental, vision insurance, and a 401k plan. Work-Life Balance : Paid vacation, holidays, and sick days. Career Growth : Opportunities for development, promotions, and career planning. Culture of Fun : Enjoy tons of food, recognition awards, celebrations, team-building activities, and FUN
Requirements
- Minimum of 2 years of experience supporting enterprise business applications
- Associates or bachelors degree in IT or related field, or equivalent experience
- Minimum of 2 years experience with Active Directory and role-based access management
- Minimum of 2 years experience with Microsoft 365 applications
- Strong troubleshooting and vendor coordination experience
- Ability to manage multiple application issues in a high-volume environment
- Strong attention to detail and documentation discipline
Nice To Haves
- Experience supporting ERP, TMS, CRM, or operational systems preferred
- Familiarity with scripting or automation (PowerShell) is a plus
Responsibilities
- Provides primary support for all core business applications (e.g., McLeod, Factorsoft, Method, and related systems)
- Manages user account provisioning, access requests, and permission changes.
- Troubleshoots application issues across Tier 2, and Tier 3 levels; escalates to vendors, senior admins, or engineers as needed
- Coordinates with vendors on incidents, enhancements, patches, and system changes
- Supports application upgrades, testing, documentation, and release communications
- Participates in regular one-on-one meetings with leadership to review workload, priorities, and development
- Supports IT-led projects with a focus on application delivery and adoption
- Acts as a role model for application uptime, responsiveness, and customer service
- Approaches application issues with strong prioritization and root-cause analysis
- Ensures clear communication with users regarding outages, issues, and resolutions
- Maintains thorough documentation and timely follow-up on application incidents and requests
- Demonstrates a solution-focused mindset when supporting business-critical systems
- Seeks opportunities to improve application usability, reliability, and efficiency
- Communicates effectively with technical and non-technical stakeholders
Benefits
- Medical, dental, vision insurance, and a 401k plan.
- Paid vacation, holidays, and sick days.
- Opportunities for development, promotions, and career planning.
- Enjoy tons of food, recognition awards, celebrations, team-building activities, and FUN
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
