IT Application Support Analyst

Customers Bank•Malvern, PA

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do: As an Application Support Analyst, you will be a technical member of our application implementation & support team. You will learn our systems from the inside out, configure/troubleshoot/upgrade/maintain our application systems. This role is ideal for an independent, fast learning, and motivated individual who wishes to continue to increase their knowledge and mastery of system administration, automation and application support. They should be someone who can handle prioritizing multiple tasks without sacrificing quality. The ideal candidate will enjoy the challenges of problem solving and can think outside of the box when required, and can provide a consistently successful implementation experience to our clients, both internal and external.

Requirements

1-3 years of applicable experience in an IT environment
Ability to communicate on both technical and non-technical levels, as well as translate between the two
Strong technical diagnostic expertise including problem investigation, reproduction, and resolution skills
Ability to work effectively under pressure
Strong verbal and written communication skills
Ability to prioritize and multi-task while maintaining a rigorous attention to detail
Ability to acquire new skills efficiently and thrives in a collaborative team environment
Ability to work closely with multiple teams
On-Call and off hours support required at times
Required Technical Experience/ Qualifications
1 - 3 years of experience in a Windows Server environment.
1 - 3 years of experience with SQL (any flavor)
Strong understanding of troubleshooting diagnostics
Understanding of the basic concepts of application configuration

Responsibilities

Learning and achieving a good understanding of the technical operation of Customers Bank’s application software products.
Ensuring that service is provided to internal customers for a variety of applications and management tasks in a timely, efficient and customer-focused manner.
Monitor systems for alerts and warnings to proactively troubleshoot potential issues.
Assisting clients with SFTP related work; transferring files, troubleshooting connection issues
Assist in Azure environment application configuration and support
Involvement in application related integrations for planned efficiency, set-up and testing of file integrations
SQL database support basics and troubleshooting
Opportunity for Developing, updating, executing, and troubleshooting scripts that help improve or resolve application process issues.
Continual documentation and refinement of processes
Work with internal departments to configure and implement products