IT Application Support Analyst

Customers Bank•Malvern, PA

About The Position

As an Application Support Analyst, you will be a technical member of our application implementation & support team. You will learn our systems from the inside out, configure/troubleshoot/upgrade/maintain our application systems. This role is ideal for an independent, fast learning, and motivated individual who wishes to continue to increase their knowledge and mastery of system administration, automation and application support. They should be someone who can handle prioritizing multiple tasks without sacrificing quality. The ideal candidate will enjoy the challenges of problem solving and can think outside of the box when required, and can provide a consistently successful implementation experience to our clients, both internal and external.

Requirements

1-3 years of applicable experience in an IT environment
Ability to communicate on both technical and non-technical levels, as well as translate between the two
Strong technical diagnostic expertise including problem investigation, reproduction, and resolution skills
Ability to work effectively under pressure
Strong verbal and written communication skills
Ability to prioritize and multi-task while maintaining a rigorous attention to detail
Ability to acquire new skills efficiently and thrives in a collaborative team environment
Ability to work closely with multiple teams
On-Call and off hours support required at times
1 - 3 years of experience in a Windows Server environment.
1 - 3 years of experience with SQL (any flavor)
Strong understanding of troubleshooting diagnostics
Understanding of the basic concepts of application configuration

Responsibilities

Learning and achieving a good understanding of the technical operation of Customers Bank’s application software products.
Ensuring that service is provided to internal customers for a variety of applications and management tasks in a timely, efficient and customer-focused manner.
Monitor systems for alerts and warnings to proactively troubleshoot potential issues.
Assisting clients with SFTP related work; transferring files, troubleshooting connection issues
Assist in Azure environment application configuration and support
Involvement in application related integrations for planned efficiency, set-up and testing of file integrations
SQL database support basics and troubleshooting
Opportunity for Developing, updating, executing, and troubleshooting scripts that help improve or resolve application process issues.
Continual documentation and refinement of processes
Work with internal departments to configure and implement products