IT Application Development Mgr - Airport Customer Experience Applications

United Airlines•Chicago, IL

40d

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. As the IT Application Development Manager, you will lead the development and implementation of a new Airport Operations Customer Experience applications, hardware, and software, a key component of United's growth strategy. This technology will be seamlessly integrated with various other systems across the organization and with global partners. Your role will involve leading a team focused on digital transformation, providing hands-on leadership in designing, analyzing, and developing scalable solutions. You will emphasize solutions architecture, Agile development practices, and driving organizational change.

Requirements

Bachelor's degree in Information Technology, Computer Science or equivalent
4+ years of application delivery and life cycle management experience
Understanding of digital platforms, tools, and emerging technologies such as .NET, Java, AWS cloud, and API knowledge
Experience with monitoring tools such as Dynatrace or similar
Experience with overseeing highly critical applications that require 24/7 operational support, incident management, and ensuring high availability and uptime for critical applications
Proven experience in managing cloud-native applications and services, including infrastructure as code, container orchestration, and cloud-based security practices
Experience maintaining scalable and reusable on tools and technologies
Proficiency in managing software development projects, including familiarity with Agile, DevOps practices, and software lifecycle management
Ability to leverage data analytics to drive decision-making
Ability to quickly triage and drive the resolution effort for production support situations
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Working knowledge or experience with High Availability systems
Knowledge of MS Power Automate
Working knowledge or experience with ML, LLM, and AI
Aviation industry knowledge or experience

Responsibilities

Responsible for leading the end-to-end delivery and maintenance of applications/s (including cloud-based)
Manage the entire application lifecycle, from development through deployment and maintenance, ensuring efficient and reliable operations
Effectively manage and deliver work requests and projects within the committed budget, schedule and quality for individual projects while also meeting overall department performance goals
Emphasize operational excellence by maintaining high standards of performance, reliability, and availability for all applications
Engage, and partner with stakeholders, technical and business, to ensure that application delivery supports key business processes, customer experiences, loyalty and revenue growth
Collaborate with business units to prioritize product development and lead key initiatives
Work closely with stakeholders and leadership to align development and operational efforts with strategic priorities, ensuring the team's contributions drive critical business outcomes
Influence stakeholders to define clear priorities for deliverables and establish key business outcomes, ensuring these goals are effectively met
Ensure that the application lifecycle supports broader business goals, including enhancing end user experiences and optimizing operational efficiency
Collaborates with other teams and business constituents to provide daily operational support
Be a trusted thought leader with business partners to create impactful products that delight your customers
Ensure smooth coordination between teams to support seamless operational performance and application delivery
Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review
Manages relationships with technology vendors, ensuring that partnerships deliver value to the organization
Identify technical obstacles early and work closely with the team to find creative solutions
Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions
Collaborate and share knowledge to create effective and innovative solutions to problems
Facilitate collaboration between teams to identify emerging technologies and trends that could drive more effective solutions and future-proof applications
Consistently assess and refine development processes and methods to improve team performance and product quality
Promote the use of automation to streamline processes, reduce manual work, and improve overall efficiency across the application lifecycle
Ensure Agile best practices are implemented and continuously improved as necessary
Ensure technology solutions align with architectural and evolving security standards and application changes are managed smoothly, adhering to best practices and ensuring minimal disruption to business operations
Work with the team to manage and implement changes effectively in a fast-paced environment
Establish metrics-driven accountability by regularly reviewing processes against operational KPIs, ensuring continuous alignment with business objectives
Ensures work is compliant with established processes, JSOX and other internal controls (i.e., SDLC, change management, production control, following standards, architecture review, incident response, PCI and PII information security, etc.)
Shows a commitment to professional development
Lead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership
Promote cross-functional skill development, ensuring team members have exposure to both operational (SRE, DevOps) and development practices to enhance their versatility