IT and CRM Specialist

Carter Services•Torrance, CA

22h•$26 - $38•Onsite

About The Position

At Carter Services, Inc. , we're expanding our capabilities and investing in top-tier talent - starting with a full-time IT and CRM Specialist in Torrance, CA who thrives on innovation, precision, and system optimization. This is a role for someone who wants to elevate processes, enhance performance, and ensure our CRM infrastructure becomes a frictionless asset across the entire organization. Let's Talk Benefits Right Away: $26–$38/hr 100% paid health insurance 7 paid holidays Paid time off (PTO) 401(k) Profit-sharing plan WHAT YOU'LL TAKE OWNERSHIP OF: System Administration: Customize, configure, and refine fields, workflows, and modules to create a CRM environment that feels intuitive, powerful, and tailored to our real-world operations. Data Management: Ensure our CRM is home to clean, reliable, accurate data. You'll manage imports, exports, integrity checks, and cleansing to keep everything sharp and trustworthy. Reporting & Analytics: Build dashboards and reports that transform numbers into narratives - stories that guide decisions, highlight opportunities, and reveal customer behavior patterns. User Support & Training: Be the go-to expert. Train departments, craft clean and effective documentation, and support staff as they adopt and utilize CRM capabilities. Process Optimization: Streamline, automate, integrate - your innovation will help us operate more efficiently and allow teams to spend more time doing meaningful work. Collaboration: Work closely with Sales, Marketing, IT, and leadership to align CRM strategy with big-picture organizational goals. As our IT and CRM Specialist, you won't just "manage a CRM" - you'll shape it . Full-Time, On-Site Schedule Options: 8am–5pm, M–F 9am–5pm, M–F 7am–4pm, M–F THIS IS US: Our company was started in 1974 and is completely family-owned. We began as an appliance service company and have expanded into a one-stop company providing plumbing, electrical, air conditioning, heating, vent cleaning, commercial refrigeration, and comprehensive appliance repair and maintenance services. Carter Services is based in Torrance, California and serves Orange County, the South Bay, Los Angeles, and beyond. The motto, "Quality you deserve. People you trust," is at the core of all we do and the foundation of our success. Not only do we strive for long-term relationships with our clients, but we also desire long-term relationships with our team members . We truly care about our employees, helping them reach and exceed their career goals. It's also important to us that our employees thrive outside of work, which is why we provide competitive compensation and excellent benefits . APPLY NOW! We've made it simple, fast, and mobile-ready with our initial application. Who Should Apply: Strong CRM integration and implementation expertise Preferred: 3+ years of CRM experience (Salesforce, ServiceTitan, or similar) Become our IT and CRM Specialist today!

Requirements

Strong CRM integration and implementation expertise

Nice To Haves

3+ years of CRM experience (Salesforce, ServiceTitan, or similar)

Responsibilities

System Administration: Customize, configure, and refine fields, workflows, and modules to create a CRM environment that feels intuitive, powerful, and tailored to our real-world operations.
Data Management: Ensure our CRM is home to clean, reliable, accurate data. You'll manage imports, exports, integrity checks, and cleansing to keep everything sharp and trustworthy.
Reporting & Analytics: Build dashboards and reports that transform numbers into narratives - stories that guide decisions, highlight opportunities, and reveal customer behavior patterns.
User Support & Training: Be the go-to expert. Train departments, craft clean and effective documentation, and support staff as they adopt and utilize CRM capabilities.
Process Optimization: Streamline, automate, integrate - your innovation will help us operate more efficiently and allow teams to spend more time doing meaningful work.
Collaboration: Work closely with Sales, Marketing, IT, and leadership to align CRM strategy with big-picture organizational goals.