IT Analyst

Gulf Coast Automation Group•Palo Alto, CA

7d•$40 - $50•Onsite

About The Position

TalentFish is casting a line for an IT Analyst ! This is a first-level IT role responsible for providing technology solutions and support to customers, ensuring smooth daily IT operations, supporting meeting/event technologies, and participating in IT projects and initiatives. The IT Analyst also contributes to advancing organizational effectiveness and exceptional service delivery.

Requirements

Proficiency in Technologies: Microsoft Operating Systems (installation/configuration)
Microsoft Office Suite
ServiceNow, MS Teams
Remote access architectures (Citrix, VPN)
Mobile technologies (iOS, iPadOS)
Networking (LAN/WAN, cabling, communication devices)
Inter/Intra/Extranet technologies
Document Management Systems (iManage/Work 10)
Data security and related applications
Project management practices
Associate's or Bachelor's degree preferred (or equivalent work experience).
3+ years providing direct IT support (software, hardware, networking).
3+ years supporting LAN/WAN and network systems.
3+ years configuring/installing/maintaining client PC operating systems.

Nice To Haves

Professional services or law firm experience preferred.

Responsibilities

Serve as a technical resource to customers for timely assistance, escalations, and high-quality support.
Facilitate and support meeting technology events and tools (video conferences, presentations, client meetings, special events).
Collaborate with firm-wide departments to schedule and execute meetings and events.
Answer first-level support calls/emails and provide on-site end-user support.
Install and maintain computer software standards per departmental requirements.
Escalate and resolve software/hardware issues across IT teams.
Maintain office computers and printers for operational availability.
Update and manage the firm's asset management system.
Use call tracking tools to log, update, escalate, and close tickets with complete lifecycle documentation.
Practice call ownership by keeping customers informed until resolution.
Participate in IT initiatives, projects, and deployments; promote training and user adoption.
Support mobile device technologies and remote access tools (Citrix, VPN).
Coordinate responses to planned service events and critical outages.
Foster and enforce data security best practices in line with firm policies.
Work beyond scheduled hours as necessary; light travel may be required.