IT Analyst (Multi-Site Manufacturing)

Nemera•Buffalo Grove, IL

21h•Onsite

About The Position

The IT Analyst is responsible for the day-to-day IM administration and support of the Buffalo Grove site as part of the IM organization. This role involves providing first-line IT support by actively monitoring and responding to tickets with urgency and prioritization. The analyst will deliver hands-on and remote support for end users across office and production environments, supporting multi-site operations including Buffalo Grove, Vernon Hills, and Ravenswood. Key functions include troubleshooting hardware, software, network, and peripheral issues, managing incidents and service requests through resolution, and collaborating with internal IT teams and vendors. The position also involves assisting with local IT projects, creating and maintaining IT documentation, and training end users. Success in this role is measured by fast, effective ticket resolution, strong relationships with end users and site leadership, proactive identification of recurring issues, and reliable support for production-critical systems.

Requirements

Active Directory /Windows / Microsoft 365 support
Dell laptop/desktop hardware troubleshooting and deployment
Network and printer support
Software installation and deployment tools
Basic networking knowledge (LAN vs WLAN, client vs server)
Video conferencing systems support
Strong customer service mindset with the ability to prioritize in a fast-paced environment
Hands-on problem solver who takes ownership through resolution
Comfortable working in a manufacturing environment where production is critical
Strong communication skills (verbal and written)
Ability to work independently and across teams
3+ years IT support / help desk experience
Experience supporting multi-site environment
ACUC User Account Management, unlocking accounts, resetting passwords
Support Microsoft OS, Office software
PC diagnostics and desktop deployments (DELL Laptop/Desktop Hardware Support Experience)
Printer and peripheral devices installation and maintenance (XEROX, HP, Network Printers)
Software installation via media or deployment software
Identify wLAN vs LAN and Client vs Server related issues effectively
Video Conference equipment support
Demonstrable customer service expertise (Prioritize, Time Management, and Escalation of tickets)
Structured, analytical, and problem-solving abilities
Effective verbal, presentation, written and listening communication skills
Reliable transportation (required for site travel)
Manufacturing experience or MSP level support

Nice To Haves

High School Diploma or equivalent
Experience working in a virtual environment
Microsoft back and front office suite certification
College degree preferred

Responsibilities

Provide first-line IT support by actively monitoring and responding to tickets with urgency and prioritization
Deliver hands-on and remote support for end users across office and production environments
Support multi-site operations (Buffalo Grove, Vernon Hills, Ravenswood)
Troubleshoot hardware, software, network, and peripheral issues
Manage incidents and service requests through resolution with strong time management
Collaborate with internal IT teams and vendors to drive issues to resolution
Assist with local IT projects (deployments, upgrades, site initiatives)
Create and maintain IT documentation and knowledge base articles
Train and support end users through 1:1 sessions and group training
Ownership of project through life cycle