IT Analyst

Westwood Professional Services Inc•Baton Rouge, LA

About The Position

Westwood Professional Services, Inc. is seeking an IT Analyst to join our team. This role is responsible for the timely delivery of technical support services to the enterprise, in close collaboration and interaction with business users, while ensuring the support services bring the expected business value and are in alignment with business strategies.

Requirements

Enrolled in or completed an IT-related education program
Familiarity with the Microsoft Productivity tools (Ex: Word, Excel, PowerPoint, Outlook)
Willingness to learn and stay on top of the industry, current trends, and IT practices
Exceptional problem-solving and organization skills
Ability to work with others and provide great customer service to the Users
Have good communication skills and a sociable manner
Maintain strong attention to detail in high-pressure situations
Ability to diffuse a situation that has escalated

Responsibilities

Be the first point of contact for support and manage tickets in ServiceDesk
Provide Operational support for office equipment (e.g. printer, plotters, service calls)
Work with users in-person or remotely to resolve a high percentage of reported issues
Provide up-to-date imaged computers to users along with requested software and deploy updates as needed
Provide documentation on processes used for support through collaboration
Manage, support, and procure Telecommunication equipment
Order computers and IT supplies from our preferred Vendors
Maintain computer inventory and replacement plan
Provide problem identification and escalation within the support organization
Support business operations by engaging key staff (IE: admins, office leads, PM’s, etc.)
Provide assistance in facilitating important meetings
Work to make IT Services Support be viewed as the single resource for obtaining Technology Support