Informational Technology Position

Connecticut REAP•Bloomfield, CT

61d•$78,263

About The Position

The IT Analyst will provide hands-on technical support and coordination of all Technology Services requirements at assigned location(s). Provide a high level of support for district technology and users including all aspects of deployment, management, security, and troubleshooting. Support Microsoft Office and district-approved applications at district sites and remotely. Manage technical projects internally and externally. Lead desktop engineering initiatives. Provide desktop support for the districts' computers, printers, interactive whiteboards and AV equipment. Install, configure and deliver new equipment, perform computer image creation and up-keep as well as provide advanced end user equipment troubleshooting and support as needed. Additionally, the incumbent may assist in the day-to-day administration and support of the district network, work with third party providers; and will assist in the selection and evaluation of products and vendors.

Requirements

An associate's degree or certificate from an accredited college or technical college plus five or more years of demonstrable Windows, Chromebook, computer, printer, networking and application support in a corporate environment, but preferably in education.
Advanced knowledge of Windows 10, Windows 11 and Chrome operating systems.
Advanced knowledge of Microsoft Office 365.
Working knowledge of Windows Server and Active Directory technologies.
Experience troubleshooting Ethernet IP based networks
Working knowledge of computer cloning techniques and computer image creation and upkeep.
Possess excellent problem solving and troubleshooting skills.
Possess excellent communication and interpersonal skills.
Knowledge of CAT 6 wiring standards, and experience creating and repairing cables.
Experience with electronic help desk and asset management software.
Valid driver's license required.
Mathematical (Algebra) skills.
Effective oral and written communication; ability to establish and maintain relationships with district stakeholders, vendors and external peers.
Must be well organized and detail orientated.
Ability to work independently and within a team environment.
Must be self-motivated to keep up with the technological changes and advancements as it relates to supporting the organization.

Nice To Haves

A + and /or Network + Certifications preferred.

Responsibilities

Provide hands-on maintenance and production support for the organization's computing needs.
Working with other IT groups, ensure that PCs and servers comply with corporate standards, that computers are patched, and that servers are backed up, secured, properly sized, and monitored
Perform all facets of Windows computer administration including local and enterprise security, anti-virus/anti-malware, and policy implementation.
Coordinate IT activities to support Technology Services and business system projects.
Conduct ongoing activities in compliance with IT Policies and Procedures, including Change Management Procedures.
Administers Active Directory.
Perform Chromebook support and repair including replacement of internal components.
Provide end-user support assistance via telephone and remotely for equipment and supported applications.
Diagnose hardware failures on Windows and Chrome-based desktop and laptop computers and replace failed parts including but not limited to system boards, displays, hard drives, memory, optical drives, and network cards.
Provide technical support for district business and curriculum applications.
Develop procedures to improve efficiency and improve support for school staff.
Administer the district's Google for Education applications and Google Admin Console.
Analyze and resolve problems devices and the network.
Develop procedures to improve efficiency and improve support for school staff.
Maintain accurate support records, logs, and files related to support requests, assigned network inventory activities, servicing, operations, and functions.
Maintain a broad knowledge of current and emerging state-of-the art computer/network systems technologies and products.
Maintain working relationships with technology vendors.
Provide training for technical and non-technical staff.
Keep ITSM and Service Desk queues up to date on a daily basis.