IT Analyst - Support

Morgan Properties•Conshohocken, PA

1d•$57,000 - $60,000•Remote

About The Position

The IT Analyst – Support plays a critical role in ensuring the seamless operation of the organization’s technology environment. As the first point of contact for technical support, this role directly impacts employee productivity by providing timely solutions for software, hardware, and networking issues. Working closely with the IT Support Team Manager and collaborating with cross-functional teams, the IT Analyst delivers responsive, detail-oriented, and customer-focused service that supports the company’s broader goals. This position requires someone who is both innovative in identifying process improvements and supportive in assisting end users with training and troubleshooting. The IT Analyst – Support contributes to a cohesive work environment by ensuring consistent communication, documenting resolutions, and maintaining strong relationships across the organization. At its core, this role is dedicated to enhancing operational efficiency and supporting the company’s technology-driven success.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
1-3 years of IT support experience, including telephone and email support for software and hardware issues.
Proficiency with Windows OS, Microsoft Office, and other standard desktop applications.
Knowledge of networking protocols and fundamentals.
Ability to communicate technical information to non-technical users.
Superior customer service skills with excellent telephone etiquette.
Strong troubleshooting and problem-solving abilities.

Nice To Haves

Experience with O365 preferred.
Knowledge of VOIP phone systems a plus.
Familiarity with Yardi property management software and/or residential real estate industry experience a plus.

Responsibilities

Serve as the first point of contact for all end user support requests, including software, hardware, and networking issues.
Provide timely diagnosis, resolution, and documentation of issues in the ticketing system.
Deliver exceptional customer service through clear communication and professional support, including managers and executives.
Install, upgrade, and maintain end user software applications.
Provide support for standard software, including Microsoft Office, Windows OS, O365, and the company intranet.
Assist in training end users on tools and applications as needed.
Work collaboratively with IT team members and other technical personnel across departments.
Communicate effectively with business leaders and key stakeholders regarding technical solutions and updates.
Follow departmental standard operating procedures and meet SLA requirements.
Assist with documentation updates to ensure accuracy and alignment with evolving processes.
Identify and recommend improvements to IT support processes and procedures.
Tasks or duties not outlined in this job description may be required to contribute to the organization's success and efficiency.