IT Analyst/Programmer - IS-Mod

Mayo Clinic•Rochester, MN

About The Position

Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff. Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support. The successful candidate will be experienced in the full software development lifecycle (SDLC) including possessing knowledge on how to securely design, develop, implement, and maintain custom and vended software. This position will help create and support adherence to Mayo Clinic’s Secure Software Development Life Cycle (S-SDLC). Key Responsibilities Design, build, and/or collaborate with Risk, OIS, and the Transition Services teams to implement DevSecOps processes and procedures to meet institutional and regulatory standards. Understand and advocate for DevSecOps practices, embedding security controls into every phase of the defined S-SDLC process. Provide technical leadership on CI/CD pipelines and automated testing. Provide project leadership to staff members, promoting secure coding practices, security-first design principles, and risk mitigation approaches to both established and immature development teams. Define KPIs and generate metrics to demonstrate S-SDLC compliance and audit readiness. Act as a liaison to Mayo departments and vendors to ensure security and compliance requirements have been met, routinely interfacing with Mayo staff to ensure knowledge sharing. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

Requirements

Bachelor’s degree and training/experience in technical development; OR, Associate’s degree and 5 years’ professional experience in technical development.
Knowledge of system design principles, software development methodologies, and computer programming.
S-SDLC: Expertise in DevSecOps methodologies and best practices.
System Design: Solid understanding of effective system design principles and architecture patterns.
Agility: Previous experience using the SAFe framework.
Application Management: Experience in management, integration, and operational support of both custom-developed software and vendor-supplied applications.
Consistency & Quality: Commitment to reliable performance and ensuring high-quality, consistent deliverables across all assigned projects.
Communication: Excellent written and verbal communication skills, with the ability to tailor technical information for diverse audiences, ranging from technical teams to executive stakeholders.
Project Execution: Solid foundational knowledge of project management concepts and a proven ability to prioritize and manage multiple complex projects and tasks concurrently.
Initiative & Independence: Demonstrated ability to take initiative, work independently with minimal supervision, and drive tasks to completion.
Attitude: Maintain an objective and positive attitude while navigating technical challenges and project constraints.

Responsibilities

Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff.
Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer.
Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment.
Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic.
Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested.
Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.
May be required to provide 24/7 on-call support.
Design, build, and/or collaborate with Risk, OIS, and the Transition Services teams to implement DevSecOps processes and procedures to meet institutional and regulatory standards.
Understand and advocate for DevSecOps practices, embedding security controls into every phase of the defined S-SDLC process.
Provide technical leadership on CI/CD pipelines and automated testing.
Provide project leadership to staff members, promoting secure coding practices, security-first design principles, and risk mitigation approaches to both established and immature development teams.
Define KPIs and generate metrics to demonstrate S-SDLC compliance and audit readiness.
Act as a liaison to Mayo departments and vendors to ensure security and compliance requirements have been met, routinely interfacing with Mayo staff to ensure knowledge sharing.