IT Analyst II | AMI Application Support

APS•Phoenix, AZ

About The Position

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together. SummaryAMI Systems Analyst II (Landis+Gyr Command Center) The AMI Systems Analyst II plays a critical role in keeping APS’s advanced metering systems running reliably. By supporting the Landis+Gyr AMI Command Center and its underlying servers and applications, this role helps ensure accurate meter communications and data flow across the enterprise. That work directly supports billing accuracy, outage response, field operations, and customer service—helping APS deliver reliable power and service to communities across Arizona. What Your Day Would Be Like: Monitoring the health and performance of the AMI Command Center and related systems to ensure reliable meter communications and data delivery Responding to system alerts and incidents by reviewing logs, system metrics, and job status to restore service quickly and effectively Performing routine system and application maintenance, including health checks, certificate renewals, and scheduled patching activities Partnering with IT infrastructure, network, database, operations teams, and vendors to troubleshoot issues and coordinate maintenance or deployments Identifying recurring issues and contributing ideas to improve monitoring, runbooks, and overall system reliability Who We’re Looking For: An experienced systems analyst or administrator who has supported production applications and Windows/Linux server environments A strong troubleshooter who can follow established procedures, gather meaningful system evidence, and escalate issues appropriately A collaborative team member who communicates clearly with technical teams, operations partners, and vendors Someone who values reliability, accurate data, and disciplined operational practices like documentation, ticketing, and change management A continuous learner with a service‑oriented mindset who looks for ways to improve system stability and support processes Minimum RequirementsAMI Systems Analyst II (Landis+Gyr Command Center) Bachelors' degree in Information Technology or related field PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience. Requires working technical knowledge gained through experience within a job area or system. Technical Skills: 2+ years of experience in server administration and/or application production support (Windows and/or Linux) Experience monitoring systems and troubleshooting using logs, services, scheduled jobs, and performance metrics (CPU/memory/disk). Working understanding of AMI concepts and architecture (meters, collectors, RF mesh/cellular, HES, MDMS) and how data flows to downstream systems. Familiarity with ITSM/ticketing (e.g., ServiceNow), incident management, and change control practices. Familiarity with SQL queries and basic database concepts to validate data flow and support troubleshooting. Experience administering Windows/Linux servers including patching support, service management, access/credential validation, and working with security/vulnerability remediation guidance; ability to participate in an on-call rotation and collaborate effectively with customers and peers. Experience in AMI Application support and maintenance

Requirements

Bachelors' degree in Information Technology or related field
PLUS two (2) years of prior relevant experience or equivalent combination of education and directly related experience.
Requires working technical knowledge gained through experience within a job area or system.
2+ years of experience in server administration and/or application production support (Windows and/or Linux)
Experience monitoring systems and troubleshooting using logs, services, scheduled jobs, and performance metrics (CPU/memory/disk).
Working understanding of AMI concepts and architecture (meters, collectors, RF mesh/cellular, HES, MDMS) and how data flows to downstream systems.
Familiarity with ITSM/ticketing (e.g., ServiceNow), incident management, and change control practices.
Familiarity with SQL queries and basic database concepts to validate data flow and support troubleshooting.
Experience administering Windows/Linux servers including patching support, service management, access/credential validation, and working with security/vulnerability remediation guidance; ability to participate in an on-call rotation and collaborate effectively with customers and peers.
Experience in AMI Application support and maintenance

Responsibilities

Support high availability and operational readiness of the Landis+Gyr Command Center application and supporting server infrastructure.
Monitor system health, integrations, communication performance, and scheduled jobs; validate successful completion of daily operational processing.
Diagnose and resolve issues impacting meter reads, interval data, or operational commands by reviewing logs, queues, jobs, and server/application status; escalate when required.
Help ensure AMI system performance meets established SLAs and operational targets through proactive monitoring, timely incident response, and disciplined follow-through.
Track incidents, changes, and corrective actions in the enterprise ticketing system (ServiceNow) with accurate notes and resolution details.
Support and monitor AMI integrations to MDMS, GIS, and other enterprise systems; identify failures and coordinate restoration with integration owners.
Maintain and update operational documentation, SOPs, and runbooks for server/application support tasks.
Provide operational status updates and performance metrics to leadership and stakeholders as requested.
Patching (execute/support) – Coordinate and perform assigned Windows, Linux OS, and Landis+Gyr Command Center application patching activities across AMI environments (non‑prod, production, test, DR as applicable).
Support security, vulnerability remediation, and compliance requirements by applying approved hardening/patching guidance and promptly addressing identified findings under supervision.