IT Analyst I - Desktop
About The Position
Managed IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware. Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. Perform reconciliation with the Procurement team on Cost Center. Research & update new hardware and/or vendor for IT Desktop End user support for handheld and peripheral devices. Create SNOW ticket to update or improve the current or new process with the automation. Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc. Maintain IT inventory. Document instances of desktop equipment or component failure, repair, installation, and removal. Onsite branch/ department support. Handle the ticketing system, phone and email support. Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
Requirements
- Fundamental understanding of IT Asset Procurement & Tracking
- Fundamental understanding of Inventory Management & Analysis
- Basic knowledge of IT Desktop’s Vendor Management
- Compliance Tracking and management
- Basic knowledge of Service Now & Visio
- Ability to troubleshoot PC problems & basic network issues.
- Intermediate Microsoft product knowledge (OS & Office suite).
- Strong customer service skill.
- Strong foundation of MS Windows OS which include AD and GPO
- Familiarity with various MS products which include MS O365
Responsibilities
- Managed IT Desktop’s asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.
- Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
- Perform reconciliation with the Procurement team on Cost Center.
- Research & update new hardware and/or vendor for IT Desktop End user support for handheld and peripheral devices.
- Create SNOW ticket to update or improve the current or new process with the automation.
- Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
- Maintain IT inventory.
- Document instances of desktop equipment or component failure, repair, installation, and removal.
- Onsite branch/ department support.
- Handle the ticketing system, phone and email support.
- Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
