IT Desktop Engineer

Drexel•Philadelphia, PA

3d•$54,630 - $81,940

About The Position

The IT Desktop Engineer provides 3rd tier technical guidance to support staff both internally and externally; tests new OS version and acquire cross-departmental sign off on mission critical apps before releasing to organization; packages, tests and deploys new applications as needed for Windows Intel/ARM in MECM and macOS/iOS in JAMF; maintains encryption of endpoints bitlocker and filevault management via MECM, Intune, & JAMF; maintains and expands existing Knowledge Base while developing and maintaining technical documentation regarding systems supported for various readership levels; identifies user needs and independently researches procedures for accomplishing tasks, addressing both immediate and long-term technology processes, and document findings; remains informed and practiced in operating system and hardware requirements and evaluates new technologies, and provides insight into such technologies as they become accepted for use; coordinates closely with supervisor and communicates regularly with administrative staff regarding services and suggestions for implementing them.

Requirements

Minimum of a HS Diploma or GED
Minimum of Three to five years

Responsibilities

Act as the active IT liaison with advanced level end-users and the IT Department
Provide technical guidance to external support staff in other areas
Install, test, and debug software applications for image creation and deployment
Take lead on 3 support to users of high-level administrative and managerial capacity and users of advanced, sensitive, and / or mission-critical level technology services
Design and implement technical solutions
Research and test potential project solutions
New OS version testing
Develop and maintain technical documentation regarding systems supported
Identify and mitigate project issues and risks

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