IT Analyst, Business Management

World Bank Group•Washington, DC

About The Position

Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org ITS Vice Presidency Context: The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w VPU Context: Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations. Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group. ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform. Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization. Unit Context: ITS Business Administration (ITSBA) manages the business of ITS and ensures strategic alignment of ITS priorities with WBG priorities. ITSBA serves as a catalyst for transformation in ITS and, 1) maintains end-to-end accountability for IT governance, performance management, and financial management; 2) develops a future-ready ITS workforce and dynamic people model; 3) leads the transformation of ITS into an adaptive organization: and 4) develops and executes a multi-year strategy and roadmap aligned with broader WBG strategic priorities. Within ITSBA, the ITS Financial Management team (ITSFM) is responsible for the financial oversight of IT including budgeting, cost management, analytics, sourcing advice, operations, contract management, and vendor partnerships. ITSFM fosters transparency, accountability, and strategic foresight in IT financial, sourcing, and vendor management to enable informed decision-making, improve cost efficiency, and ensure maximum value from IT investments. ITSFM is also committed to ongoing improvement and strategic financial planning to support the sustainable value of IT investments. Additionally, ITSFM manages the day-to-day business operations and client support of a full-service procure-to-pay IT Vendor Management System (ITVMS) and monitors sourcing activities in the industry to ensure WBG aligns with best practices to maximize and deliver business value. Duties and Accountabilities: ITSFM seeks an IT Analyst to join the IT Vendor Management System (ITVMS) team. The successful candidate should be organized, multi-disciplined, and able to perform critical and time-sensitive tasks in a fast-paced environment with competing deliverables.

Requirements

Minimum Education: Bachelor’s degree in computer systems, Accounting, or a related field with 4 years relevant experience or master’s degree with 2 years relevant experience
Practical experience and knowledge of an IT Labor vendor management system, operations, and administration
Strong proficiency and knowledge of WBG SAP UI with an understanding of accounting principles, IT Financial and Procurement areas
Expert understanding of IT environments, SaaS-based application platforms, integration technologies, and processes in relation to business needs
Demonstrated proficiency using an Incident Management tool/platform for ticket management and ticket trend analysis
General knowledge of sourcing and vendor management practices and familiarity with processes and principles
General knowledge of the source-to-pay (S2P) industry framework, model, or methodology
Ability to work on multiple assignments at once and resolve complex problems
Ability to work independently with minimal oversight
Demonstrated leadership and decision-making skills
Demonstrated critical thinking and good judgement to make informed recommendations and decisions
Strong communication skills with the ability to prepare, present, and discuss findings clearly in written and oral form
Employ a collaborative approach and open, helpful attitude toward others

Nice To Haves

Industry certifications in Agile methodologies and SAP systems are a plus.

Responsibilities

Perform business operations platform setup, operational, and maintenance activities such as:
Base system configuration management (WBG Company configurations, vendor sourcing model configurations, financial data changes, user roles, approval groups, WBG organizational hierarchy, cost centers, sites, labor types, vendor distribution lists and job posting / rate card templates). This is particularly critical when we change or refresh vendors as with the Staff Augmentation or Managed Projects/Services Vendor Refresh RFPs.
Integration management with internal applications and external service providers (SAP, Peoplesoft, SFTP, Cloud services providers, Mobile Platform Team, etc.)
Incident management and root-cause analysis with internal delivery team partners and the business operations platform vendor
Access management (establish end user access and User Roles)
Conduct data quality checks for SAP and Peoplesoft system integrations, master data, user, and supplier data to ensure system compliance and data integrity.
Support annual and ad-hoc operational exercises and activities such as:
Annual Vendor Rates Refresh for Staff Augmentation and Hourly T&M workers
New Job Posting template and rate table uploads to meet clients’ evolving business needs
Manage process improvement projects to optimize/automate workflows
Establish and maintain QA Testing environments with the business operations platform vendor for all new feature set testing prior to production rollout
Monitor and test production fixes, upgrades, and enhancements deployed by the business operations platform provider
Create complex Use Case Scenarios for all components of the contractor lifecycle (Job Postings, Work Orders, Revisions, Time Sheet Entry, etc., and perform full regression / new feature testing to support bi-annual Release Upgrades from the business operations platform vendor
Develop technical documentation and standard operational procedures (SOPs) for recurring and ad-hoc activities
Maintain and update operational process and system documentation including business capability models, business process models, and Use Case scenarios
Create custom reports in Vendor Management System (VMS) as needed, and run monthly reports and ad hoc reports as requested
Perform business operations Tier 2 and Tier 3 support activities for complex cases involving research; communicate resolution steps to clients and/or vendors
Analyze incident ticket data to support and enable decision-making; provide suggestions for process improvements
Anticipate, research, review, and analyze available data and relevant empirical evidence, including lessons learned to improve system performance
Participate in client meetings to gather business requirements for process simplification as needed
Suggest technical solutions for business problems and implement action plans to improve ongoing operations in ways that minimize day-to-day disruption
Provide input during short-term project planning efforts with team members which may include participating in short-term planning sessions with clients and documenting the discussions, agreements, and action items
Interact with the Sourcing and Vendor Management team members, business users, and vendor teams to troubleshoot problems and resolve issues.
Conduct end user training sessions for WBG staff and SVMO vendors as needed on the business operations platform functionality

Benefits

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

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