IT Administrator

HavocAI • East Providence, RI

1d

About The Position

We’re seeking an experienced IT Administrator to support and scale HavocAI’s internal technology environment. This role is hands-on and highly impactful, supporting a team of deeply technical end users in a fast-paced startup setting.
You’ll serve as the technical lead for end-user IT, helping deploy and manage devices, administer core business systems, resolve service requests, and build the foundations of a scalable IT function. The ideal candidate brings strong technical fundamentals, excellent customer service instincts, and the ability to proactively improve systems and processes as the company grows.

Requirements

• Install, configure, and support Windows, macOS, and Linux laptops and desktops, automating deployments where possible using MDM tools
• Administer Microsoft 365, including user management, groups, SSO, permissions, and folder structures
• Own employee onboarding and offboarding from an IT perspective, ensuring timely access provisioning and deprovisioning
• Administer and support cloud-based tools such as Slack, Zoom, Cisco Meraki, Jira, and Microsoft 365
• Monitor Slack and ticketing systems to triage and resolve priority IT issues while managing new-hire IT readiness
• Maintain accurate tracking of IT hardware and software inventory and ensure sufficient stock for new hires
• 2+ years of experience in an IT Helpdesk or IT Support role
• Bachelor’s degree in a related field or equivalent professional experience
• Experience supporting software and/or hardware-focused engineering organizations
• Hands-on experience administering Microsoft 365
• Familiarity with IT ticketing systems (e.g., Jira Service Management)
• Experience implementing or supporting a multi-platform MDM solution

Responsibilities

• Deployment and support of user laptops, desktops, and servers across Windows, macOS, and Linux
• Administration of a broad set of cloud-based business applications
• Triage and resolution of IT service requests, including hardware and software troubleshooting
• Management of IT hardware and software inventory to support ongoing hiring and growth

Benefits

• 100% Employer paid Health, Dental and Vision Insurance for you and your families
• Life Insurance (Employer Paid)
• Ability to participate in the companies 401k program (Matching)
• Unlimited PTO policy with an enforced 2 week minimum
• Equity Package
• Work / Home Office Stipend
• Global Entry
• 16 Week Paid Parental Leave
• Monthly Health and Wellness Stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level