IT Administrator

Unison•San Francisco, CA

3h•$65,000 - $110,000•Hybrid

About The Position

The IT Administrator will play a critical role in managing and supporting Unison’s IT infrastructure. Reporting to the Director of IT and Information Security, this role ensures the smooth operation of systems, provides technical support to end-users, and enforces IT security measures to protect data and applications. The ideal candidate will bring a strong technical foundation, hands-on problem-solving skills, and the ability to communicate effectively across technical and non-technical teams. This is a hybrid position with a requirement of 3 full days in either our San Francisco, California office.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
5+ years of experience as an IT Administrator or similar role.
Proven expertise with Okta, Google Workspace administration, A/V Systems and SaaS management.
Proficiency with MDM solutions (Microsoft Intune).
Experience supporting IT infrastructure, hardware, and A/V solutions.
Familiarity with ITIL methodologies and IT security best practices.
Strong troubleshooting ability, analytical mindset, and process orientation.

Nice To Haves

Experience with Atlassian Cloud (Confluence / JIRA).
Knowledge of compliance requirements and security frameworks.
Ability to work both independently and collaboratively in a fast-paced environment.
Strong interpersonal skills with the ability to explain technical issues to non-technical stakeholders.
Adaptability, eagerness to learn, and willingness to provide occasional after-hours or weekend support.

Responsibilities

Provide day-to-day technical support to end-users, resolving hardware, software, and network issues both onsite and remotely, using Zendesk and JIRA.
Manage user and service accounts, access permissions, and device provisioning, including onboarding and offboarding processes.
Administer and support core systems including Okta, Google Workspace, SaaS applications, and MDM platforms (Microsoft Intune).
Provide user support through Slack and NinjaOne RMM, while managing documentation and tickets in Atlassian (Confluence and JIRA).
Implement and maintain IT security policies, procedures, and best practices to safeguard company data and systems.
Monitor and maintain IT hardware and software including laptops, network devices, A/V systems, and mobile devices.
Support audio/video conferencing platforms (Google Meet, Zoom, Teams) to ensure seamless operations.
Recommend and implement enhancements to improve efficiency, scalability, and overall IT performance.
Partner with security, operations, and business leaders to ensure compliance with security standards and regulatory requirements.
Provide tailored IT support to executive team members and deliver after-hours support as needed.