IT Administrative Office Specialist-Piedmont Geriatric Hospital

Virginia Information Technologies Agency • Nottoway, VA

1d

About The Position

This position serves as the primary Administrative Office Specialist supporting
the Director of IT and Security Systems within a shared services environment
across PGH and VCBR. The role provides operational, administrative, and service
management support aligned with Virginia Information Technologies Agency (VITA)
standards, DBHDS policies, and ITIL-based service delivery frameworks.

The position plays a critical role in supporting IT service coordination, work
order governance, vendor coordination, financial tracking, reporting, and
customer engagement. This position also supports compliance with Commonwealth
security, audit, and documentation requirements.

This role requires a high level of independence, discretion with confidential
information, and the ability to operate in a fast-paced healthcare IT
environment supporting clinical and security systems.

This position maintains and monitors the KSE (Keystone Edge) ticketing system
with basic quality assessment with regards to work orders and will work very
closely with VITA. This position will serve as the AOS coordinator for both
departments. Provides administrative coordination for managing small facility
wide projects under supervision.

Requirements

• Experience in administrative, IT support, or service coordination role
• Demonstrated ability to work with confidential information and multiple stakeholders
• Equivalent combination of education and experience accepted
• Knowledge of IT Service Management (ITIL concepts preferred)
• Experience working with VITA or government IT environments
• Strong proficiency in Microsoft 365 (Excel, Teams, SharePoint, Outlook)
• Ability to manage multiple priorities in a fast-paced healthcare setting
• Strong written and verbal communication skills
• Ability to interpret policies and procedures and apply them operationally
• Experience with work order/ticketing systems
• Experience with data tracking and reporting
• Understanding of basic networking concepts
• Understanding of information security principles (HIPAA awareness preferred)

Nice To Haves

• Associate degree or higher in Information Technology, Business Administration, or Public Administration
• Experience with Power Platform (Power Automate, Power Apps, Power BI)
• Experience with IT financial tracking and budgeting
• Experience with Healthcare IT environments

Responsibilities

• Supporting IT service coordination
• Work order governance
• Vendor coordination
• Financial tracking
• Reporting
• Customer engagement
• Compliance with Commonwealth security, audit, and documentation requirements
• Maintaining and monitoring the KSE (Keystone Edge) ticketing system
• Basic quality assessment with regards to work orders
• Serving as the AOS coordinator for both departments
• Providing administrative coordination for managing small facility wide projects under supervision

Benefits

• comprehensive benefits package
• choice of health plans
• paid life insurance
• retirement plans
• 13 paid holidays
• annual leave
• family personal leave
• sick leave
• employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree