IT Administration - Senior Director, Agile Product Operations

Centauri Health Solutions

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About The Position

Centauri Health Solutions provides technology and technology-enabled services to payors and providers across all healthcare programs, including Medicare, Medicaid, Commercial and Exchange. In partnership with our clients, we improve the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our solutions directly address complex problems such as uncompensated care within health systems; appropriate, risk-adjusted revenue for specialized sub-populations; and improve access to and quality of care measurement. Headquartered in Scottsdale, Ariz., Centauri Health Solutions employs 1700 dedicated associates across the country. Centauri has made the prestigious Inc. 5000 list since 2019, as well as the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S. For more information, visit www.centaurihs.com. Role Summary: The Senior Director of Agile Transformation & Product Operations is a leadership role responsible for owning, executing, and maturing the enterprise-wide technical delivery operating model. This individual will lead a full-scale unifications and transformation of technology delivery operations (using a mechanism such as the Scaled Agile Framework (SAFe), drive consistent delivery execution, and ensure on-going maturations of delivery operations. The ideal candidate will have exceptional communication, transformational leadership, and expert coaching skills capable of building sustainable operational excellence across all technical delivery operations.

Requirements

• 10+ years of experience in technology delivery and operations management, with at least 5 years in a senior leadership role driving large-scale Agile transformations.
• Expert-level knowledge of and certification in delivery operations frameworks, such as Scaled Agile Framework (SAFe) as a SAFe Program Consultant (SPC).
• Deep expertise in configuring and standardizing Jira, including establishing feature-to-capability traceability and creating insightful reporting dashboards.
• Exceptional coaching, mentoring, and leadership skills with the ability to build and develop internal talent, lead change management, and influence execution.
• Excellent communication and stakeholder management skills, with a proven ability to influence and align senior leadership.
• Demonstrated success in implementing and maturing a product operating model across multiple teams or business units.
• Proven experience with value stream mapping, team topology design, and organizational change management.

Responsibilities

• Agile Framework Leadership & Execution:
• Own and drive the enterprise-wide adoption and consistent application of the agile framework.
• Lead and facilitate key agile ceremonies, including Program Increment (PI) Planning, Inspect and Adapt workshops, and Pre-PI Planning coordination across multiple product lines.
• Establish and mature post-PI execution rhythms, including daily stand-ups, iteration planning, retrospectives, and PM/PO Syncs to manage dependencies.
• Develop and implement a comprehensive agile training strategy for all roles, including Product Managers, Product Owners, business leaders, and Agile teams, to ensure a deep understanding of responsibilities and practices.
• Communicate framework maturation and milestones specific to framework delivery to senior executives
• Product Operating Model & Transformation:
• Lead the structured onboarding of product teams onto the standardized product operating model, applying lessons learned while respecting each team's unique context.
• Conduct value stream and readiness assessments to define team structures, identify dependencies, and plan for effective transformation.
• Develop a repeatable transformation playbook to ensure a consistent and scalable approach for expanding Agile practices to new teams and portfolios.
• Act as the primary driver for continuous improvement, identifying and removing organizational impediments to flow and value delivery.
• Facilitate and communicate regular team operations metrics to senior executives.
• Tooling, Measurement, and Predictability:
• Define, implement, and govern the enterprise-wide hierarchy in Jira (Initiative → Capability → Feature → Story) to ensure strategic traceability.
• Conduct regular training to establish and enforce standardized workflows for work item creation, progression, and reporting within Jira
• Using agility, regularly assess processes, right-size the operations into consolidated frameworks, projects, boards, reports, plans, etc.
• Develop and maintain KPI dashboards to measure feature/story flow, delivery predictability, and overall team performance, providing visibility to leadership and stakeholders.
• Use data-driven insights to identify bottlenecks, forecast delivery, and guide the organization toward greater predictability.
• Communicate on-going agile “internal product” enhancements to senior leadership
• Leadership, Coaching, and Stakeholder Management:
• Communicate progress, outcomes, and the value of the transformation to executive stakeholders.
• Build and lead a high-performing team, fostering internal capabilities to ensure the long-term sustainment of Agile practices.
• Provide direct, role-based coaching and mentorship to Product Managers and Product Owners to elevate their strategic and tactical execution.
• Build trust and maintain strong relationships with key leaders to ensure alignment on priorities and transformation strategy.
• Other duties assigned by leadership.

Benefits

• We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals.
• We offer our employees competitive compensation and a comprehensive benefits package that includes generous paid time off, a matching 401(k) program, tuition reimbursement, annual salary reviews, a comprehensive health plan, the opportunity to participate in volunteer activities on company time, and development opportunities.
• This position is bonus eligible in accordance with the terms of the Company’s plan.
• Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees