Agile Product Analyst

TRILLIUM HEALTH RESOURCES

6d • Remote

About The Position

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Trillium Health Resources has a career opening for an Agile Product Analyst to join our team! At Trillium, our business systems are the backbone of our operations, ensuring seamless communication, efficient workflows, and accurate data management. This critical role blends technical expertise with administrative finesse. If you thrive in a collaborative environment, this is the perfect opportunity for you to contribute to exciting projects while developing your skills.

Requirements

• High School diploma/GED and three (3) years of experience working in application environments with hands-on experience with monitoring system operations. Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements; OR
• Associate’s degree and a minimum of one (1) year of experience working in application environments with hands-on experience with monitoring system operations. Requires certification. Applicable certification(s) may be substituted to equivalent degree and experience requirements; OR
• Equivalent combination of education/experience.
• High School/GED and Two-Year degrees require certification.
• Must have a valid driver’s license
• Must reside within the United States.

Nice To Haves

• Experience in a distributed computer environment and supporting a complex integrated software package, training or experience in using e-mail, Windows and Microsoft Office. Experience in both writing and executing SQL statements, with the ability to navigate database structures and schemas.
• Preferred certifications include Microsoft applications certifications MTA, MCSA, MCSD, or equivalent.

Responsibilities

• Monitor and ensure business systems remain operational.
• Act as liaison between multiple departments for business system operations, upgrades, and maintenance.
• Oversee and coordinate User Acceptance Testing (UAT) for any upgrades to the business systems pursuant to the Agile flow.
• Respond to tickets from the KACE System and record the issues and solutions in the KACE System.
• Contribute to the development, implementation, and maintenance of business systems functional architecture, detail systems design, configuration, or program specifications to deliver IT system outcomes that meet user and organizational needs.

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees