IT Admin

Universal Logistics Holdings•Roanoke, VA

About The Position

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! Westport Axle Co., a subsidiary of Universal Logistics Holdings, Inc., is a leading transportation and third‑party logistics provider offering a broad range of services throughout the supply chain. Our team uses modern technology and deep industry experience to deliver customized logistics solutions that improve efficiency and reduce cost for our customers.

Requirements

Technical Institute or Associate Degree in Computer Science, Information Systems, or related field (or equivalent experience/certifications).
2+ years of IT support experience in a manufacturing or office environment preferred.
Strong understanding of PC hardware, LAN troubleshooting, and workstation software.
Working knowledge of Microsoft Windows OS, Microsoft Office Suite, and basic networking.
Ability to work independently and manage tasks within assigned timeframes.
Strong written and verbal communication skills.
Commitment to customer service and team collaboration.

Nice To Haves

Knowledge of VMware, SQL Server, and Visual Basic (VB) a plus.

Responsibilities

Install, configure, and maintain PC/LAN systems, software, cabling, and other related hardware.
Provide technical support for low to medium complexity issues, ensuring timely and accurate resolution.
Monitor IT systems to identify and resolve potential issues proactively.
Participate in IT projects, including upgrades, system changes, and infrastructure initiatives.
Document and track incidents, service requests, and resolutions per IT standards.
Support assembly line downtime tracking and reporting.
Manage, track, and report on the plant 6S program.
Fulfill internal and external data requests as required.
Assist in the physical setup, maintenance, and relocation of IT hardware, including lifting equipment up to 50 lbs.
Track IT equipment and supply inventory; notify leadership when items reach reorder thresholds.
Collaborate with corporate IT and vendors to escalate and resolve complex issues.
Support and adhere to all Quality and Environmental Management System policies and procedures.
Perform other duties as assigned.