IT ADMIN MANAGER - FULL-TIME

InterCommunity, Inc. • East Hartford, CT

15d

About The Position

The IT Admin Manager will supervise the day-to-day operation of the EMR Help Desk (Epic) Specialists, report writing,and DDAP reporting staff/teams to ensure timely and efficient support ticket resolutions and project completion. They willsupport the Director of IT in forwarding IT and Intercommunity initiatives as per the policies and procedures. The ITAdmin Manager provides IT-related project management, facilitates SOW approvals, and supports vendor relations relatedto the areas they supervise. They will also offer suggestions, solutions, and improvements for the IT team, EMRmanagement /policies/processes, reporting processes, and DDaP management. The IT Admin Manager is the go-to staffingback up to the IT Director when the IT Director is unavailable.

Requirements

• Bachelor's Degree (or 1-2 equivalent work experience.)
• 1 - 3 years’ experience providing software support services required
• Time Management
• Decision Making
• Communication Proficiency
• Organization Skills
• Excellent customer service skills.
• Initiative to become a subject matter expert.
• Must be able to handle multiple priorities simultaneously.

Responsibilities

• Provides Tier 3 Support for EMR, EMR Project Management for upgrades/rollouts, system expansions as well asbeing the escalation point for all EMR, Reporting, and DDAP related issues.
• Provides supervision to the IT admin team (Reporting, EMR support, and DDAP submission) via team meetingsand one on one staff weekly supervision.
• Timecard approvals for the Reporting, EMR specialists, and DDAP staff.
• Supports the IT Director on Administrative-related tasks (fulfills report requests, EMR/IT project management,and DDAP).
• Assists in the creation of IT Policies and procedures.
• Oversees the identification of EMR/EHR software anomalies; testing of anomalies to verify and determinescenarios under which they occur; documents verified anomalies and escalates as appropriate.
• After hours and weekend work as well as some travel will be required on an as-needed basis.
• Additional duties as designated by the director of IT.
• Support annual UDS submission with reports run from Epic.
• All agency staff are required to attend all mandatory department/agency meetings and trainings

Benefits

• Work Life-Balance-Flexibility, generous Paid PTO, and paid holidays.
• Health & Dental insurance - flexible contribution options that includes 2 HDHP w/ HSA enrollment option or non-HDHP at a minimal cost to employees.
• Voluntary vision coverage.
• Employer-paid Short-Term Disability, Long-Term Disability, and Basic Life & AD&D.
• Supplemental Life Insurance available.
• 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked
• Career advancement opportunities in a supportive, mission-driven environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees