Isleta Amphitheater Usher/Ticket Taker Manager

Live Nation Worldwide•Albuquerque, NM

9d•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE JOB Isleta Amphitheater is seeking is seeking a Manager – Usher. The Usher Manager is responsible for the overall management of all ushers at the venue. WHAT THIS ROLE WILL DO Interviews, selects, trains, supervises, counsels and disciplines usher staff to ensure maximum guest satisfaction. Organizes and conducts meetings and communicates pertinent information to the staff. Schedules and directs staff in their work assignments. Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary. Investigates and resolves all guest complaints. Interacts positively with guests to maintain guest loyalty. Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint. Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems. Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts. Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc. Other tasks as assigned by the Operations Manager. Work with scheduling payroll administrator to ensure that all staffing needs are met. Budget appropriately for each show's needs while working to reach the overall operating per/head goal. Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget.

Requirements

Strong organizational skills.
At least 2 years of experience in Guest Service and communications.
Strong strategic thinking and creative problem-solving skills.
Excellent verbal, written and interpersonal communication skills.
Acute sense of judgment, tact and diplomacy.
A strong sense of teamwork and ability to execute programs.
Excellent verbal and written communication skills.
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

Responsibilities

Interviews, selects, trains, supervises, counsels and disciplines usher staff to ensure maximum guest satisfaction.
Organizes and conducts meetings and communicates pertinent information to the staff.
Schedules and directs staff in their work assignments.
Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
Investigates and resolves all guest complaints.
Interacts positively with guests to maintain guest loyalty.
Moves throughout the venue and interacts with guests to provide information and respond to inquiries about products and services, takes or enters orders, cancels accounts, or obtains details of complaint.
Responsible for actively ensuring complete guest satisfaction by checking to see if appropriate changes were made to resolve guest's problems.
Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
Other tasks as assigned by the Operations Manager.
Work with scheduling payroll administrator to ensure that all staffing needs are met.
Budget appropriately for each show's needs while working to reach the overall operating per/head goal.
Work in conjunction with the Operations Manager to manage all operational processes within the annual facility budget.