IS Support Clerk
About The Position
The IS Support Clerk performs patient care functions, is knowledgeable of LA County Department of Mental Health Medi-Cal Insurance and Other Health Coverage as well as Medicare coverage requirements/guidelines for behavioral healthcare preferred. Attends LA County DMH Financial Trainings and Staff Meetings. Excellent organizational, interpersonal, problem solving, time management and communication skills, both verbal and written. Exceptional understanding of exemplary customer service, team player, flexible, detail oriented and able to work independently.
Requirements
- A minimum of a high school diploma is required.
- Bilingual Spanish speaking is required.
- Employee may be asked to pursue additional training when it is determined to be in the best interest of the Company.
- Employee must have the ability to use a personal vehicle with the required insurance coverage to complete the essential duties of their job and conduct agency business.
- Employee must maintain a valid California driver’s license and clean driving record that meets Wellnest’s insurance carrier’s criteria for liability coverage.
- In keeping with Company policy for all employees, the successful applicant must also complete a test for TB, and fingerprint clearance by the Department of Justice.
- Proof that you will be fully vaccinated against COVID-19 and boosted per eligibility guidelines by your employment start date.
Nice To Haves
- One year of mental health care related experience or commensurate health care experience is preferred.
- Previous DMH experience, Patient Financial Services, Medi-Cal verification and client data inquiry preferred.
- Basic knowledge of general computer equipment (keyboard, monitor and printer features).
- Excellent customer service skills, display good written and communication skills, ability to handle client services in a timely manner.
Responsibilities
- Facilitates client enrollment for services
- Collects all required DMH financial information from client and obtain signatures
- Opens client cases in Wellnest E.H.R.
- Answers calls regarding services and statuses of case
- Screens for Health Insurance
- Reviews legal documents (Minute Order, Court Orders and Adoption paperwork).
- Verifies and interprets client Medi-Cal or Other Health Insurance.
- Adds memos regarding missing documents in Wellnest E.H.R.
- Processes referrals for FSP, Family Preservation and Hospital Discharges.
- Obtains signature via DocuSign or in person.
- Notifies providers when client applications are completed
- Ensures all patient information is HIPAA compliant
- Assists clients in completing medical history and Intake Forms, and/or consents, and ensures the client comprehends the forms before signing
- Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R. according to regulations.
- Attends meetings/trainings
- Is flexible with accepting new work assignments
Benefits
- Wellnest offers $10,000/year to build a personalized health benefits package from a choice of available medical, dental, and vision coverage plans, as well as an employer-paid $50,000 life insurance policy.
- Wellnest employees benefit from an employer-sponsored 401(k) company match, dollar for dollar, up to 4%, and a profit-sharing contribution benefit of up to 5%.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
