IS SUPPORT TECH

UHS

About The Position

Responsible for all activities associated with the personnel training related to systems functions. Will be responsible for performing maintenance, diagnosing, and repairing everything related to computer systems, printers, and telephone systems.

Requirements

Associate degree or certifications in computer
Fully Bilingual (English and Spanish)
Knowledge in: Communications protocols such as: TCP/IP and troubleshooting
Microsoft Office
Microsoft Active Directory
Shell/CMD/PowerShell Linux Debian OS (Ubuntu)
Windows Server 2012+
Windows 10+
Valid Driver Permit
Ability to commute to and from the various facilities.

Responsibilities

Responsible for maintaining, analyzing, diagnosing, and repairing computer systems, printers, and peripherals.
Responsible for maintaining, upgrading, or replacing the systems’ hardware.
Responsible for receiving new equipment, installation of software and hardware.
Contact person with the vendors during installation, repairs, and equipment issues.
Provides technical support to staff with commercial and proprietary applications.
Maintains FHCHS inventory including computers, cell phones, wireless cards, software.
Responsible for preparing the training plan and for providing the training.
Carries out the measurement of the training’s outcome.
Develop, maintain, and update user manuals for local applications.
Solid independent and collaborative work ethics
Multi-tasking capabilities
Maintains documentation related to Disaster Recovery Plan as it changes, including but not limited to telecommunications and processes during an emergency.
Participates in the mandatory trainings, such as: the Annual Compliance Plan
Comply with standards of Service Excellence Program