IS Services & Support Senior Engineer - Reston

Turner Construction

About The Position

If you picture yourself doing great things that make a difference in the lives of others, Turner is the place to be. Turner Construction is an industry leading commercial construction general contractor with a 120-year history spanning iconic projects around the globe, including 10 of the world's 100 tallest buildings. Turner is committed to sustaining a diverse, equitable, and inclusive environment where everyone feels connected, sees themselves represented at all levels of the company, and feels supported to reach their ultimate potential. Turner builds some of the most ambitious projects in the world. The technical expertise of our people makes us a recognized leader in many markets. Our projects are well known. Our people set us apart. We inspire greatness. Can you picture yourself at Turner? If so, apply and let’s do great things together! Position Description: Technical lead to provide primary system support to end-users for voice, data, applications, commercial software, workstation configuration, and problem resolution. This position involves regular travel between Virginia and Maryland.

Requirements

Minimum of 5 years of related experience required, and in pursuit of or with Bachelor’s Degree from accredited degree program in Information Services, Computer Science, Operations, Management, or related field of study, or with current Information Technology (IT) certifications such as A+, Network+, or MCP, or equivalent combination of education, experience, and training
Ticket management system experience
Extensive knowledge of PC and peripheral support
Extensive desktop and systems support and troubleshooting knowledge and experience
Multiple vendor desktop and laptop support experience
Experience implementing information technology products and services
Experience applying continuous improvement principles and concepts
Process and critical thinking skills with sound judgement and decision-making
Self-starter with project management skills and capable of managing multiple tasks successfully to completion
Interpersonal skills to engage professionally with individuals across organizational levels, internally and externally
Ability to maintain confidential information and address, discuss, and explain complex technical concepts to others with varying levels of technology knowledge
Advanced knowledge of Windows Server Administration and Active Directory

Responsibilities

Technical lead providing Tier I and Tier II voice, remote, and onsite desktop support for system end-users, and confer with appropriate Information Services (IS) technical or systems team member as needed.
Contribute to development of IS policies, procedures, security, and standards relating to infrastructure systems, components, applications, and services.
Participate in IS technology projects and contribute expertise to supply innovation and improvements and conduct validation testing.
Evaluate hardware, software, and system functional specifications and requirements for local operations and end-users to propose and deliver solutions.
Collaborate with Procurement team to review vendor contracts and MSAs (Master Service Level Agreements) to determine equipment suppliers and service providers capacity and services, determine cost and gain approval of spend, procure vendor commitments, and ensure delivery locally to end-users.
Partner with Finance team to ensure appropriate allocation of vendor invoices.
Lead project manage lifecycle activities of IS technology deployed locally, job site, or at enterprise locations.
Analyze and provide solutions for technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems locally.
Oversee daily system backup performance of local server and other mission critical local infrastructure.
Oversee analysis and recorded documentation of local technology infrastructure.
Manage recovery activities from disaster or failure of equipment identified during daily system backups of local server and other mission critical local infrastructure. Collaborate with IS resources and service providers as needed to confirm complete recovery.
Educate stakeholders to support adoption of IS Technology Services policy and procedures, security, and standards relating to infrastructure systems, components, standard software tool, applications, and services.
Manage and control hardware and software equipment inventory.
Manage and deliver large scale projects following IS methodology for change management, scope, schedule, and budget.
Provide status updates related to technology during IS management meetings.
Leverage continuous improvement concepts and practices to work efficiently, enhance programs, and to coordinate and reduce waste.
May manage team of IS professionals, provide direction of work and delegate assignments, and serve as point of escalation for direct reports. Deliver timely performance feedback for team and/or direct reports and contribute to performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with development needs.
Other activities, duties, and responsibilities as assigned.