IS Infrastructure Analyst

ABB LTD•Bartlesville, OK

57d•Onsite

About The Position

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. In this role, you will have the opportunity to bridge the gap between the technical environment and the business. Each day, you will use data analytics to assess processes and outline problems, opportunities, and solutions, to support decisions for new or changed Information Systems (IS) solutions or services. You will also showcase your expertise by supporting constantly in the continual service improvement process. The work model for the role is: Onsite #LI-Onsite

Requirements

You are immersed in business analysis methodologies and enterprise IS architecture, with a deep understanding of the managed services market.
Ability to demonstrate your experience in supporting IS services such as managed print, UPS, and Litigation Hold, supplying both technical and process expertise to drive solution decisions.
Possess an enhanced knowledge of DellEMC Avamar, Veeam, Xerox printer OS, and ITIL/ITSM frameworks, with proven ability to apply best practices in service delivery and continual improvement.
You are passionate about customer service and captivated by clear, effective communication-ensuring stakeholder alignment and satisfaction across technical and business domains.
Have a demonstrated track record in identifying and prioritizing functional requirements, translating them into actionable specifications for internal and external delivery teams.
You are highly adept in selecting, adopting, and adapting business analysis tools and techniques to shape IS solutions that align with strategic enterprise goals.
Degree in Information Systems, Computer Science, or a related field, or equivalent experience in enterprise IT environments.
You are at ease communicating in English, both orally and in writing, and can tailor your message to technical and non-technical audiences.
Demonstrated ability or experience working with critical IT infrastructure

Nice To Haves

Experience with managed services and providers preferred
Knowledge of multifunction printers, uninterruptible power supplies (UPS), and data preservation methods is a plus
Knowledge of DellEMC Avamar, Veeam, Xerox printer OS, and ITIL/ITSM is a plus

Responsibilities

Provides business analysis for managed print, UPS, and Litigation Hold services, supplying technical and business process/data expertise and supports decisions for new or changed IS solutions/services within scope.
Defines solutions functionally, leveraging best practices, to fulfill customer requirements.
Collects and translates requirements for projects and changes into specifications for internal and external delivery parties.
Supports the IS Service Manager in incident, problem planning, and resolution
Confirms (on request) whether the delivered solution meets the actual specification within User Acceptance Tests (UAT).
Involves and supports constantly in the continual service improvement process.
Assists in the management, maintenance, and optimization of internal and cross-functional processes related to IS Services.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D - 100% employee paid up to maximums
Short Term Disability - up to 26 weeks - Company paid
Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave - up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.
Salaried exempt positions are provided vacation under a permissive time away policy.