IS Customer Service Analyst I - ONST

Nationwide Children's Hospital • Columbus, OH

2d • Onsite

About The Position

Overview: Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines. Job Description Summary: Serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person. Job Description: Essential Functions: Gathers relevant information to assist in timely resolution of incidents and requests Identifies situations requiring urgent attention, to effectively prioritize and escalate to appropriate tier and 3 resources Provides accurate and timely logging and resolution of issues Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner Assists the IS Service Desk with continuous process improvement.

Requirements

• Valid Ohio driver’s license and proof of auto insurance is required by hospital policy.
• Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.
• Bachelor’s Degree or relevant experience, required.
• One year of experience providing IT customer support, required.
• Excellent troubleshooting and customer service skills.

Nice To Haves

• A+ or Network+ Certification, preferred.

Responsibilities

• Gathers relevant information to assist in timely resolution of incidents and requests
• Identifies situations requiring urgent attention, to effectively prioritize and escalate to appropriate tier and 3 resources
• Provides accurate and timely logging and resolution of issues
• Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner
• Assists the IS Service Desk with continuous process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees